Profitable Quill Chase Offers Have Had A Negative Side Effect
Chase has rolled out a couple of nice offers for Quill.com in their Chase Offers program. I have been targeted for these on a few different cards. I was even lucky enough to get it twice on my Chase Ink Cash card. That works out nicely since Quill codes as a office store which earns 5X Ultimate Rewards points. The website also sells $300 Visa gift cards that come with a hefty $8.95 fee.
The high fee is why this isn’t usually a viable option for me. Paying $0.0057 cents per point is something that I can do pretty much anytime so there is no point in chasing it here. But with these Chase Offers, some maxing out at $50 in credit, the fees are not a problem. The cards actually become a net negative, or a profitable play. If you have a way to liquidate Visa cards then this equates to free points and money in your pocket, a true win win. Even if you use the cards for normal purchases it is a nice play. That means you get a discount on your purchase and earn 5X on it as well.
I gladly hit up every single one of these offers I got. Even though Quill’s website is truly horrible I thought the juice was worth the squeeze. They are slow to ship, respond to service and the site is kind of buggy overall. They are a subsidiary of Staples so that checks out. One order took a few weeks to come in but I still continued to pile up the orders. It is worth trying some random shopping portals too since sometimes they will track on these orders.
All was going swimmingly until the phone calls started rolling in. For some reason Quill doesn’t want to focus their time, energy and bankroll on improving the site and order fulfillment speed. Instead they seem to be focused on having sales reps call you multiple times a week and leave a message looking for more business. For someone that has only ever bought gift cards from the site, and not even a huge amount, I find this strange. It is also extremely annoying since they leave a voicemail almost every single time they call. You would figure I would not strike them as a good customer, first of all, and more than one or two calls seems excessive. I have received 4-5 such calls over the last few weeks.
UPDATE: Parts Unknown shared a great tip that they changed the phone number on their account to the Quill customer service number and the calls stopped.
While I think these Quill offers are great, better than most of what Amex is rolling out these days, I still find myself reconsidering doing them any more. I should probably just take one of the calls and asked to be removed from the call list. I wonder if anyone else has been having these issues? Let me know in the comments.