Amazon Prime Settlement
Amazon has reached a massive $2.5 billion settlement with the Federal Trade Commission (FTC) to resolve allegations that the company used deceptive tactics to enroll customers in Prime and made it intentionally difficult to cancel the service.
As part of this agreement, $1.5 billion has been allocated for customer refunds, while the remaining $1 billion will cover civil penalties. Amazon denies any wrongdoing.
The settlement aims to compensate those who were potentially misled by the “challenged enrollment flow” on pages like the checkout or shipping selection screens between June 23, 2019, and June 23, 2025.
Eligibility for a payout depends on how often you utilized Prime benefits during your membership. Customers who used three or fewer benefits in a 12-month period will receive automatic payments without needing to file a claim. However, if you used between three and ten benefits during that same timeframe, you will likely need to submit a formal request to receive your portion of the settlement.
Notifications for those required to file—complete with a unique Claim ID and PIN—are being sent via email and mail, with a postmark deadline of January 23, 2026.
Qualified members can expect a maximum refund of $51, though the specific amount may be lower if you were enrolled in a discounted trial rather than a full-price membership. Once you receive your notice, you must submit your claim by July 21, 2026, to be considered for payment.
After a claim is approved, Amazon will issue refunds via PayPal, Venmo, or a physical check.
You can find more information about this settlement here.
