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My New Favorite Travel and Airfare Perk From Amex Membership Rewards! Book Through Chat

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American Express Platinum Card Travel Chat Option

American Express Platinum Card Travel Chat Option

Fellow Anti-socials rejoice, one less personal interaction we need to have throughout the day! I know you’re probably all sick of me talking about my latest discoveries regarding Amex, but I think you’ll be happy about this one. It’s much better than that crazy new Travel Collection “benefit” where the rep tried the old bait and switch on me!

Lately, I’ve found a way to use Amex chat to book travel. Not only can you book your regular travel through them but they are the same agents who have access to the International Airline Program and those awesome American Airlines Private Fares. Click here for more on A Way to get Free Changes & Cancellations on American Airlines Without Status. To make the chat as useful as possible, I simply write down a bunch of itineraries and type them into the chat box. The CSR then give me prices for each fare. Flights booked this way are subject to the $39 booking fee.

Related: American Express Membership Rewards Points Guide: Including Best Ways to Earn and Redeem Rewards Points

Is Travel Chat Targeted?

Truthfully? I’m not sure. It would appear this new feature is only available on certain cards or I suppose it could be targeted by accounts. I called Amex Travel and asked two different agents and neither one was aware of the existence of Travel chat agents. This leads me to believe the program is being tested, but of course it could be a perk specific to the Business Platinum Card.

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How to Access Amex Travel Chat

Login to your American Express Business Platinum Account and navigate to Book Travel in the upper left hand drop down menu. It definitely doesn’t come up every time. I have found that it pretty much always comes up when I click Book Flights but not hotels. Click here for the exact URL.

American Express Platinum Card Travel Chat Option

Related: American Express Platinum Card Benefits: Ultimate Guide Including Details of Each Perk and How to Maximize


This new feature has saved me a ton of phone time, but remember that chatting is definitely not the most efficient way to get things done. I have definitely made use of it while I was unable to call or on another call. If you don’t have a Business Platinum Card and get a chance to play around with the site to see if you can access it, please let me know in the comments. Happy Chatting!


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Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities.
Bethany Walsh
Bethany Walsh
Founder of, Bethany is a points, miles and loyalty program strategist who enjoys luxury travel and lives for a deal. When Bethany is not following her Miles to Memories family around the world to various meet-ups you can find her on a beach, in a casino or on a mileage run.

Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.


  1. Do NOT use amex travel to book airline tickets. I only use the sevice when redeeming points and there is always some issues and calling takes forever. The airline cannot help as it is booked with amex. I am
    At the airport now with a confirmed reservation that has not ticket issued and again amex cannot figure it out. It had always been a pain when I use amex travel.

  2. Hi, I’m trying to get the chat to show and I’ve tried the direct link you provided as well as trying to book a flight. Any tips?

  3. That’s exciting… how did you gget it to come up? Did you go to the link from the article? I’ve tried it with my Ameriprise so many times and it doesn’t come up (that’s why I was wondering if it’s targeted.)


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