Marriott International today announced the debut of a pilot program for contactless arrival kiosks at several select-service hotels, as well as the launch of a proof-of-concept for contactless grab-and-go marketplaces at two Fairfield by Marriott hotels.
A total of 201 Marriott properties are changing. 51 hotels are going up one and 150 of them are going down one category. The new changes go into effect March 3, 2021.
The program provides specialized service for 100 Night Elites through a dedicated ambassador that can take care of reservations, hotel requests and much more.
As the COVID-19 pandemic is still around and affecting travel planes for many people, Marriott has announced that it will extend Free Night Awards and points expiration pause.
Two weeks ago we wrote about Hilton selling $1 billion worth of points to American Express. Now another hotel chain has raised close to that amount by selling points to Amex and receiving early payments from Chase.
At the end of February 2020, an unexpected amount of guest information may have been accessed using the login credentials of two employees at a franchise property.
A total of 2185 hotels are changing categories and most of them are getting more expensive. That is about 30% of the total hotel portfolio.