Chase Limits Ultimate Rewards Family Pooling?
Chase cardholders woke up to some scary sounding news today, but it seems like it could be just a glitch.
Until now, you could go to Combine Points in your Chase account and add a household member’s Ultimate Rewards card. You could then transfer Ultimate Rewards points to or from that member’s account. You can still transfer points to members that you have already added, but you can no longer add a new family member’s card, as Doctor of Credit reports.
So for example if your wife got a new Chase Ultimate Rewards card, you will not be able to add her card online and transfer your points to her. This only works for members that you have already added, or authorized users, which has always been an option.
A comment on Doctor of Credit’s article says that you can still add a family member’s card to your account by calling in, and then proceed to transfer points as usual. This makes it seem like it could just be a glitch with the online system.
Additionally, terms on the transfer page have not changed for now, so that is a hopeful sign. It still says that “you can move your points, but only to another Chase card with Ultimate Rewards belonging to you, or one member of your household or owner of the company, as applicable.”
Conclusion
Chase is not letting cardholders add a new household member as a Ultimate Rewards transfer option. But you can still transfer to household members that you have added previously. It also seems possible to call in and add a household member’s card to your account and then transfer your points to their account. So we think it might just be a temporary glitch.
But even if that becomes permanent, you can still add them to your account as an authorized user and then transfer points.
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[…] program is pooling points with a family member. While this option was previously available online, it disappeared from the Chase website this week. While you’re still able to add a family member by calling Chase, I’m glad I’m an […]
I called them today as well. I got the same answer basically. They say they are in the middle of upgrading their system and the supervisor who spoke with me, told me they have no information that the ability to transfer ultimate rewards points between family members is being discontinued. Right now, you cannot add new family members via the internet and would have to call them. But, if your family members are currently on your account or you on their account, then you can still transfer points via the internet and there is no need to call. I hope that their information is correct as that would be a big hit in the program.
I noticed this several days ago and I contacted them. Chase responded today saying they are upgrading the system and you can call them to transfer your points to a Household account. For your information, My wife’s account which was linked to my account as a Household account no longer had my account listed as a Household account which is what scared me and as you stated I could not add it back. This is their response to me: Hello, Rose! I know being able to combine your both points are important. We are currently enhancing the combined points functionality; however, we can combine points over the phone. Please call us anytime at 1-800-945-2000. ^LG