ChatGPT Can Now Help You Plan Your Next Trip
Today, Expedia announced the beta launch of a new in-app travel planning experience powered by ChatGPT. Expedia members can now start an open-ended conversation in the Expedia app and get recommendations on places to go, where to stay, how to get around, and what to see and do.
The new trip planning experience brings in intelligent shopping by automatically saving hotels discussed in the conversation to a “trip” in the app, helping members stay organized and making it easier for them to start choosing dates, checking availability, and adding on flights, cars or other activities.
Expedia also recently built a plugin for ChatGPT so a traveler can start a conversation directly on the ChatGPT site and select the Expedia plugin to bring a trip to life. When they’re ready to book, they go straight to Expedia.
Expedia already integrates artificial intelligence (AI) and machine learning (ML) throughout its platform, from planning to post-booking. AI and ML are used to deliver personalized and relevant trip options out of 1.26 quadrillion variables like hotel location, room type, date ranges, price points and much more. Also, the Price Tracking tool uses Expedia’s flight data, AI and ML to compare today’s flight price with historical price trends and track price fluctuations.
This collaboration with OpenAI is currently in the beta testing phase. Expedia warns that while many measures have been taken to limit inaccurate results and inappropriate responses, at times the experience may not work exactly as expected.
The conversational trip planning beta experience is rolling out globally in the English language on the Expedia iOS app for now.
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We also already have this feature in place on our website!