Citi Is Launching a New Travel Portal with Booking.com
Citi has announced that it will soon launch a new travel booking platform. Early in the fourth quarter of this year, Citi will team up with Booking.com to launch the new portal, “Citi Travel with Booking.com”.
RELATED: Reader Reports Frustrating Experience With Capital One Travel Portal
Citi Travel is an end-to-end travel booking platform to help consumers plan and book their next trip. Citi says it will use “the scale and range of Booking.com, to provide an unmatched breadth of hotel reservation options.”
Citi Travel with Booking.com is powered by Rocket Travel Inc., part of the Booking Holdings family of brands together with Booking.com. The site is already up and running here, but it doesn’t have much information yet.
However, Citi has shared some of the features that you can expect once it’s live. Some of the key benefits of Citi Travel include:
- Digital-first platform: Cardmembers can easily compare hotel, air, and car rental options and more through an intuitive and modern platform, now accessible directly from the Citi website and Citi mobile app.
- Book your way: Choose to pay for your travels with your cards, ThankYou Points, or a combination of the two. More than 1 in 5 travelers (22%) say inability to use or earn rewards is one of the biggest roadblocks for them when booking a vacation so this flexibility can make the difference between booking a vacation or not.
- Full time customer service: Cardmembers will have access to 24/7 customer support to receive help along every step of the booking and travel process.
- Earn points as you travel: Purchases through Citi Travel can help eligible cardmembers earn ThankYou Points as they plan their next adventure. ThankYou Points can be redeemed across 180+ partners, including iconic and hyper-relevant brands like bp, Shell, Amoco, CVS, Choice Hotels and Wyndham Hotels & Resorts.
ThankYou Points Promotion
Citi has also shared news about a limited time offer to multiply the ThankYou Points earning potential for trips booked on Citi Travel.
From launch through December 31, 2023, new and existing customers with Citi Prestige, Premier, ThankYou Preferred and Rewards+ credit cards will be able to multiply their ThankYou Points earning potential by booking their hotels, rental cars, or eligible attractions through Citi Travel.
Citi Prestige and Citi Premier cardmembers will earn a total of 10X and ThankYou Preferred and Rewards+ cardmembers will earn a total of 5X Points.
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@ RJB agreed
Customer service at Citibank once was much better
As a reminder when I have a big issue dispute or other I have been able to ask for an agent in North America and most of the time get transferred.Makes a huge difference
Most people’s big issues with using these portals is how the bank supposedly behind each of them assumes little accountability or offers little to no restitution when things go wrong with a booking. The finger pointing is unacceptable.
I guess since Chase bought cxLoyalty who Citi was in bed with they had to move on to someone else.
I’m sure this partnership with booking.com will suck just as much as cxLoyalty did…and for the record, I won’t use cxLoyalty with Chase either. All travel portals suck, including everyone’s beloved Amex, and their customer service suck even more.
Citibank is a total disaster.
They no longer even have a premium card offering since they nuked the Prestige card. Customer service is an absolute train wreck. If they think I’m going to book travel through them when they feel the need to forward me to barely trained staff in the Philippines for simple credit card questions, they are sadly mistaken.
One by one, I’m closing Citibank accounts and redeeming TY points where it makes sense.
Indeed…I would not be surprised if the 24/7 customer service they’re mentioning is staffed by poorly trained staff in the Philippines.
I’m cautiously optimistic about this. It certainly looks like Disney related tickets might be an option for redemption so that would be pretty cool. At worst, we should get better Disney hotel redemptions. I would also hope that the Thank You pt redemptions would be at least 1.25 cents.