Extend Southwest Expiring Funds for Another 6 Months
Southwest has shared a memo today with some unexpected good news. The airline is making a temporary positive change for those who have expiring travel funds.
Now through the end of the year, you can just contact Southwest and they will extend your expiring funds for another six months. This will be done through a Southwest LUV Voucher.
Here’s the text of the memo:
Knowing that our schedule will soon be extended past the 2022 holidays, Customers may be contacting us to use their funds that may not have expired yet but will expire before they want to travel. In preparation for the anticipated requests we will be receiving, the decision has been made to temporarily offer our Customers additional flexibility.
Temporary Additional Flexibility – Effective June 1, 2022
$100 will not be deducted: For all Customers who contact us between June 1 and December 31, 2022, letting us know they are unable to use their funds during the RTF validity period, we will issue a Southwest LUV Voucher for the full value of the RTF, which means temporarily, you will not deduct $100 per our normal GOG exception.
No longer required to contact us after the expiration date: Customers do not need to wait to contact us after the RTF expires. Between June 1 and December 31, 2022, If Customers contact us to advise they are unable to use their funds before the expiration date of the RTF and they do not want to wait until after the expiration date to request a Southwest LUV Voucher, we will force close the RTF and issue the SLV immediately. Please explain to the Customer that the SLV will be valid for six months from the issue date.
Conclusion
Southwest is being proactive and making a policy change that actually helps customers and makes it easier to extend expiring funds. You just contact Southwest and they will extend your funds for another six month, without deducting $100. That’s an additional six months since the date of of re-issuance.
HT: FlyerTalk
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I spoke to a SW rep by phone 3 weeks ago, and he told me he was extending my and my husbands travel funds, expiring 9/7/22, to 12/29/22, which is 6 months from the date I called. But I was to wait for an email from SW confirming it, which I have not yet received. It is now 3 weeks since that call. Should I call again? I’m trying to be patient but I have a trip planned for a cruise in mid-November, and I need to get this flight on the books.
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Not sure if everyone is aware of this memo. I called Southwest since I have Travel Funds expiring June 16. The CS rep said that they couldn’t extend the validity. I mentioned having read about this memo and was told that it’s only valid for funds issued during Covid with an expiry date in September. Will call again later.
The memo references Travel Funds. Do you think this would also apply to LUV vouchers that expire before the end of the year?
Say you have a credit expiring July 1, but don’t call to request until October 1, will the voucher be extended until Jan 1 or April 1?
My read is you’ll have waited until it expired, which may not be covered by this policy. Under the old system, at least, you would receive a voucher-minus-$100 expiring Oct 1.