Grand Hyatt Baha Mar Trip Report
Last year I did a 2 part review of The Grand Hyatt Baha Mar, check those out if you’re looking for a detailed review. This is more of a quick overview of my yearly Christmas trip to the Bahamas. This report applies only to the Grand Hyatt and is in no way a reflection on the Bahamas (which is easily one of my favorite vacation spots.)
- Grand Hyatt Baha Mar Review Part 1: Will this be Bahamas New “It” Resort
- Grand Hyatt Baha Mar Hotel Review Part 2: Casino, Restaurants and Service Issues
Last time I visited the resort had just opened and there were a lot of kinks that needed to be worked out. Well, one year later I’m sorry to say the sitch hasn’t happened. The only area where things have been much improved is service. The restaurant and pool service was good this time around.
For a new resort, the rooms are showing way too much wear. First the sliding doors separating the shower from the bedroom were broken as was the toilet. What really got me was the roach crawling into my shoe in the middle of the night. Yep, a roach!
In a 3 night stay I had to have keys reprinted twice. It was pretty obnoxious to have to walk all the way to the front desk each time, especially since there’s an unused front desk area in the West Tower. (I have nothing against walking but I’d rather be walking to the beach.)
We had to switch rooms due to the roach and the manager’s initial offer was to have them fumigate the room while we were out for the day. This is insane to me because no one wants to sleep in a newly fumigated room and have chemicals sprayed near all of their stuff. She offered me a small hotel credit ($150) which I accepted but she never made a note of it or told anyone so I had to argue for it at check out.
They initially tried to charge me a resort fee on my award stay which is another front desk issue we had two years in a row. Resort fees are waived on Hyatt Award Nights.
One other Disappointing change was increased drink prices. last year my favorite place to grab a drink was the El Jefe food truck for around $12, this time the prices were up to $14.
Last, the quality and quantity of the Club Lounge went down a bit. The lounge had far fewer food and drink options than they had last year. They even switched the water from Evian and a nice sparkling brand to just Dasani. (Cue the entitled brat comments.) 🙂
Baha Mar is a beautiful place with a massive casino and some pretty cool wildlife features but in no way lives up to the Grand Hyatt brand standards. I will definitely be back but will not be staying at Hyatt. Rosewood and SLS are both options and I’m looking forward to visiting those in the future.