Hyatt Offers 10K Points for Cancellations of Non-Refundable Stays
Hyatt is making an effort to compensate World of Hyatt members if they choose to cancel a reservation over coronavirus fears.
Any guest who has booked a nonrefundable, prepaid rate directly with Hyatt on or before March 8th will get 10,000 World of Hyatt points if they cancel their trip. The offer is good for travel through the end of June. It applied to bookings at any of the 900+ Hyatt hotels across 17 brands globally.
The compensation is a fixed amount, regardless of how long the stay is or how much it cost. But members who have multiple stays they wish to cancel will receive multiple reimbursements of 10K points.
- For full details and to make arrangements, guests can call one of our Global Contact Centers or email us at worldofhyatt@hyatt.com.
- Guests must contact us at least 48 hours before their stay to elect this (World of Hyatt Explorists and Globalists must contact us at least 24 hours before their stay dates to elect this).
- For interested non-members, colleagues will be able to quickly assist with enrolling the guest into World of Hyatt and creating a World of Hyatt account to deposit the points.
Conclusion
10,000 World of Hyatt points are probably worth about $150 for most people. I’m sure most reservations are well over that amount. So this gesture from Hyatt will not make customers whole, but it is something you can get back instead of a total loss if you choose to cancel.
Could they have done better? Yes. Did they have to offer anything at all? No. So this falls somewhere in between.
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