The Hyatt Centric Charlotte Has That New Hotel Smell, But Has Some Quirks

Hyatt Centric Charlotte Review

My mom and I stayed at the Hyatt Centric Charlotte for two nights and had a wonderful experience. This hotel is located in a great area, and the new rooms are a cherry on top. Let’s get into this  Hyatt Centric Charlotte review.

First of all, We booked this hotel for $130 per night, which was $30 off the flexible rate. My mom is a teacher for the county school district, so she can use the state discount in any state. This is pretty awesome if you ask me, as it saved us $60 just on this stay alone. I also confirmed this with Hyatt, so if you are a state or federal government employee, you are able to use this rate for leisure travel. The hotel never checked proof of ID, which we had, but it is important to still bring if you plan on using this rate.

This hotel is also bookable through Hyatt Prive using a travel agent. This rate costs the same as a flexible rate but also includes free breakfast, late checkout, and a $100 property credit. The hotel is a category 3 hotel (ranging 9K-15K points a night), but in most cases, it is cheaper to use cash instead of points.

Location

The hotel is located in a very safe and new area of Charlotte known as Southpark. It is located about 20-25 minutes from the airport and is near the Southpark Mall, which was very busy while we were there. It is also a Simon Mall if that is of interest to you. There are plenty of restaurants nearby as well, and it is a 15-minute drive from downtown. This ended up being an excellent location for us, and it is also great if you are flying into, or out of, Charlotte airport (CLT).

We arrived at around 7 o’clock at night, and there was no line for check-in. The check-in agent was very friendly and upgraded us to a 2 queen high floor room, which was the best available room for our Explorist status. Finally, she offered us a 2 pm late checkout and told us there were water bottles in the room. This is excellent elite status recognition, and she told us everything she should have.

Hyatt Centric Charlotte Hotel Room

Then, We took the elevator to the fourth floor and were greeted with a very nice, new room. This hotel only opened in June of 2021, so everything was still pristine. The room featured 2 beds, a mini-fridge and a large tv.

The bathroom was also quite big and featured pharmacopeia toiletries. Overall, I thought that this was a very nice room, and the condition was excellent. There were also two water bottles already in the bathroom.

However, I did notice a few quirks. First of all, I found it odd that the room had no desk. It instead featured a small desk that you could pull up to the right of the tv. This was very strange as I would hit my head if I did use this, so I instead went to the lobby to work a little bit. Secondly, while this wasn’t that big of a deal, the sink, toilet, and shower were all separate from each other. Although you could close the barn door, it was certainly an interesting design choice. Overall, I thought the room was really nice, and while none of these features were too big of a deal, it’s important to mention them the desk issue could be a bit of a pain if you are planning on working in your room.

Hyatt Centric Charlotte Review: Amenities

Next, For amenities, the hotel is a bit lacking. Most hotels I stay at have a pool or jacuzzi, but this hotel had neither. This is likely attributed to the fact that it is pretty much a city hotel, but I did find that to be surprising. Although the hotel lacks a pool, it does make up for the fact that it has one of the best hotel gyms I’ve seen in a hotel. The hotel’s gym has two peloton bikes, plenty of weight options, two ellipticals, treadmills and much more.

The hotel also had average Wi-Fi. Specifically, the standard Wi-fi was two megabits per second up and down, while the “premium” Wi-fi was 9megabits per second up and down. Considering this hotel has meeting rooms and is very new, I was a bit surprised. Also, I double-checked with the front desk that premium internet is free for anyone with Explorist status, and they said it is free for everyone. I’m not sure I understand why premium internet is free for everyone, since that defeats the point of it but be sure to take advantage of it.

Food and Beverage

There are two food and beverage options at this hotel; Mizu and Iro. Mizu is a seafood restaurant that served primarily Japanese food. It seemed to be popular with both guests and non-guests.  Here is the menu if you are interested. Iro is the only breakfast option at the hotel and where Globalists would get their free breakfast. There seemed to also be a to-go option at Iro as well, and the food options for that are below.

For the main restaurant, the menu is available here. It is also possible to order breakfast to your room, but I did not confirm if this is included with globalist status. I would also advise against ordering the food for pickup, as they do seem to charge a $3 service fee on every order. The prices for breakfast at this restaurant is quite high, so we ate of property for our stay.

Service

This hotel could not have better service. The front desk agents were very friendly and gave us a great hiking recommendation. The same agent was working when we were checking out, and she remembered us and asked us what we thought about the recommendation. This surprised us, as very few front desk agents would go out of their way to be so friendly.

Hyatt Centric Charlotte Parking

Next, Parking is also free either in the parking garage underneath the hotel, or by valeting. I am not 100% sure that valet is free excluding the tip, but I never saw any price being advertised, so I assume it is free. Their website also doesn’t specify a charge for valet parking. Just be sure to ask at check in.

Checkout

Finally, upon checking out, we gave the friendly agent our room keys, and she also asked us how we liked our stay. This is something that we are rarely asked about, and it shows how good of a hotel this really is. She confirmed that there are no extra charges, and we went on our way.

Hyatt Centric Charlotte Review: Final Thoughts

Overall, I really enjoyed this hotel. The service was excellent, the room was overall really nice, and the gym was as good as I have seen. While I do wish there was a pool and jacuzzi on site it isn’t overly surprising when a city hotel with a small footprint. While there were some quirks with the room, lack of a useable desk being the biggest issue, it was new and in great shape. I’d highly recommend this hotel to anyone in the area and I look forward to returning in the future.

What are your thoughts on the Hyatt Centric Charlotte? Let me know!