Hyatt Testing New ‘Pay My Way’ Feature
Hyatt is running a pilot program across its digital booking platforms called ‘Pay My Way’. This new functionality will let you book one reservation for multiple nights and pay with a variety of methods for each night at checkout.
‘Pay My Way’ is initially only available to a small audience of World of Hyatt members. The new feature will be tested for a few weeks and then will be rolled out for everyone on hyatt.com by the end of the month, and on the Hyatt app after that.
Once rolled out, everyone will be able to book a single stay with a combination of cash, points, free night awards or Points + Cash rates. Previously, if you wanted to do this, you would have to call the Global Contact Center or you would have to make multiple separate bookings online or in the app.
This is a positive and customer friendly development from Hyatt. Something we don’t often expect from major hotels and airlines. Once this feature is fully launched, you will no longer need to put together separate bookings to use all these payment methods, or make any phone calls.