Marriott Ends Licensing Agreement with Sonder Holdings
Marriott International announced on Sunday that its licensing agreement with Sonder is no longer in effect due to Sonder’s default. As a result, Sonder is no longer affiliated with Marriott Bonvoy, and Sonder properties are not available for new bookings on Marriott’s channels.
Sonder signed an agreement with Marriott just last year, promising to add over 10,000 rooms to Marriott’s portfolio.
The announcement by Marriott comes after guests started reporting over the weekend that their stays were being canceled and they were even getting kicked out of their rooms. Sonders is already shutting down operations and firing staff.
Marriott said in its press release that “its immediate priority is supporting guests currently staying at Sonder properties and those with upcoming reservations. Marriott will be contacting guests who booked directly through Marriott channels, including marriott.com, the Marriott Bonvoy App and Marriott’s worldwide reservation centers, to address their reservation and booking needs.”
If you have questions about current or future reservations at a Sonder property booked through Marriott channels, you can contact Marriott customer service here. If you booked through a third-party online travel agency, you should contact those organizations directly.
