My Experience Using Amazon Locker To Make A Return

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My Experience Using Amazon Locker logo

My Experience Using Amazon Locker To Make A Return

I purchase a lot of stuff from Amazon, mostly snacks for the kids lunches, but I don’t do many returns.  Most of the time when I do returns I ship them back via USPS.  There have been a few occasions where that is not an option so I went to a UPS store.  This time around USPS wasn’t an option but an Amazon locker was.  There was one located a half a mile from my house which was a ton more convenient than going to the UPS store.

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My Experience Using Amazon Locker

The Process

When I went through the return process I selected Amazon Locker.  I then prompted me to choose which locker I wanted to use.  They seem to be on the inside of stores unlike many UPS lockers that are placed outside.  That means some have closing hours etc.  I selected the 7-11 that is open 24 hours, score!

You still need to box up and label your return like you would have if you were shipping it out.

Here is the process I followed when I arrived at the store:

  • When I went to the store to process the return I touched the screen to activate it.
  • I then punched in the code that Amazon gave me in the return paperwork.
  • A locker popped open and I tried to fit the package in (it did not fit but there were size maximums on the Amazon paperwork so I wasn’t worried).
  • There was an option that said “my package doesn’t fit”.
  • It prompted me to close the open locker and then a larger one opened up.
  • I placed the package in that locker and closed the door.
  • The process was complete.

My Experience Using Amazon Locker screen

I am sorry I didn’t get more pictures of the screen when the item wouldn’t fit.  I had not planned on writing up a review on it but I enjoyed the process so much that I decided it was worth it.

Final Takeaway

The Amazon Locker process was easier and more enjoyable than going to the post office or to a UPS store.  You don’t need to interact with anyone and it is a quick and painless process.  If I am returning a small object that fits in a regular mailbox I would probably still go that route but otherwise I will use an Amazon locker going forward.

The return was credited into my account the next day.  But I have to imagine the time frame on that depends on what day it is and how often they pick up at the locker.


Mark Ostermann
Mark Ostermann is a father, husband and miles/points fanatic. He left the corporate world after starting a family in order to be a stay at home dad. Mark is constantly looking at ways to save money and stay within budget while also taking awesome vacations with his family. When he isn't caring for his family or taking a weekend trip, Mark is working towards his goal of visiting every Major League Baseball ballpark.

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  1. Not my experience using Amazon locker for return. I returned my item to an Amazon Locker 2 days ago and the status of my return on Amazon stills says to print the label and return the item. Pretty annoying!

  2. I use them for delivery. One plus: If Amazon says Monday delivery, I frequently change the delivery from my office to the box near my house. More often then not the product is delivered Saturday or Sunday.

  3. Thanks for the info – I have seen lockers around town but I assumed they were for deliveries, and not returns. I’ll have to check that out — there’s some purchases that I HAVEN’T made because I might want to return the product, and the overhead cost of shipping a product back negates the savings of having purchased it online — this “return via locker” idea changes the economics of some of those decisions…

  4. So, a more key question is how is it to pick up there? How quickly do they deliver to these lockers? Is it usually a two – three hour pick up (given certain areas)? Or ?

    • I am not sure I have never used them for pick up and probably never would since I just have things dropped at my house. But it could be beneficial in areas where package theft is an issue. I think it will all depend on how close you live to a distribution center but I doubt it would be any different than home delivery time frames.


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