Passengers File Lawsuit Over Delta’s Outage
Delta Air Lines has been hit with a class action lawsuit over the global technology outage last month. The lawsuit claims the airline refused to give refunds following thousands of daily cancellations and delays for more than a week.
Most airlines recovered from the outage within 24 hours, but Delta suffered with tech issues for much longer. The airline blamed Microsoft, but they claim Delta refused their free help.
The lawsuit was filed Tuesday in the U.S. District Court Northern District of Georgia Atlanta Division. Customers allege that Delta refused or ignored their requests for prompt refunds and didn’t provide meals, hotels, and ground transportation vouchers.
“These unfair, unlawful, and unconscionable practices resulted in Delta unjustly enriching itself at the expense of its customers,” the lawsuit states, as reported by AP. Plaintiffs are seeking refunds for all Delta customers whose flights were canceled or significantly affected due to the outage.
The carrier said it will spend $380 million in the third quarter on customer refunds and compensation related to the outage.
The U.S. Department of Transportation is also investigating Delta over its failure to recover as quickly as other airlines.
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