American Airlines Blocks AwardWallet From Tracking AAdvantage Accounts

American Airlines Blocks AwardWallet From Tracking AAdvantage Accounts

AwardWallet is a very useful tool that lets track of all your loyalty programs in one place. You can track credit card rewards, hotel points, airline miles, cash back portals and more. You can see your balances, expiration dates and other information for all your accounts, without having to go to each one separately.

But, one popular program will no longer be tracked by AwardWallet. Last week, AwardWallet informed members that American Airlines has forced them to stop tracking AAdvantage accounts. Here’s what the email says:

We’re writing to let you know that American Airlines has forced us to stop tracking your American Airlines account on AwardWallet. We are extremely disappointed in this decision. AwardWallet believes that you own your loyalty and travel data and that you have the right to control and share that data as you see fit. Unfortunately, we are not in a position to fight this demand.

This is clearly a disappointing development. Having your American Airlines AAdvantage account in Award Wallet helps you keep track of expiration dates and also of any unexpected changes in your balances. This is even more useful if you have accounts for several family members.

There’s one not-so-ideal option to get around this. You can add a new program choosing the option “Manually Track Award Program”. Then you can provide information yourself such as number of miles, expiration dates and any other notes that you might find helpful. It can help you keep track of your accounts, but you will still need to log into your AAdvantage accounts and update or compare balances every so often.

Conclusion

This is an anti-consumer move from American Airlines. It will likely result in more miles expiring.

It also makes the experience more difficult for customers. They will need to now log into Advantage accounts regularly to keep track of balances and expiration dates. And that’s probably the goal here.

Disclosure: Miles to Memories has partnered with CardRatings for our coverage of credit card products. Miles to Memories and CardRatings may receive a commission from card issuers.

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