Bilt Cash Walgreens Redemption Issues
It appears that one of the ways that I have been using my Bilt Cash is having some major issues this month. We have reports in the MTM Diamond Group of a Bilt Cash Walgreens redemption issue. This is hopefully a short term glitch, but I don’t love Bilt’s solution thus far for it.
What Is Happening?
It appears the Walgreens gift cards you get for redeeming your Bilt Cash are not working. At this point I am not sure if it is just the gift cards issued from the month of April or if all are now fruit of the poisonous tree. I am currently sitting on a couple of months worth of gift cards, so it will be interesting to see if all gift cards have now “gone bad”.
Diamond member Holly was told by Walgreens managers that they were informed not to accept these gift cards for the time being. If you try to order products online instead, the order will simply not process.
She did not try to add the gift cards to her mobile wallet and check out that way. That may in fact be a workaround here, but I think it might be a long shot of working. Let me know if you have tried paying via mobile wallet with your April Bilt Cash redemption down below.
Bilt’s Response
Holly reached out via Bilt chat to inform them of the Walgreens gift card issue from her Bilt Cash redemption. They said that they were aware of the issue and that they would be refunding her the $10 in Bilt Cash she used.
I don’t like this as the resolution, since this is the bare minimum that should happen. However, with Bilt Cash expiring at the end of each year you only get so many tries / options to redeem it. Basically telling people tough luck this month (maybe more) on one of their redemption options is not okay with such a terrible expiration policy in place. They should be issuing a $10 statement credit since this was actual currency expected to be used out in the world.
Bilt Cash Walgreens Redemption Issues
Hopefully Bilt and Walgreens gets this figured out soon. Even better, hopefully using a mobile wallet with the gift card gets around these issues. I am skeptical that will work though, as I assume this is some sort of funding issue.
Either way, Bilt needs to start issuing actual credit for these unusable redemptions instead of just returning the Bilt Cash. They made this funny money have a ticking timebomb of expiration, so they don’t get to just punt redemptions a month or more because of it.
Let me know if you have any data points on the Bilt Cash Walgreens redemption issues down below, or in the MTM Facebook Group.
