Cancelling The New York Times
The New York Times had their version of a mistake fare of sorts two weeks ago. They were offering a free Google Home if you signed up for a new subscription. The offer was for the $16.99 monthly plan. The New York Times changed their terms a few hours later and required a one year subscription. I am not sure if this was because they had more response than expected or if they hadn’t fully thought it through. They deactivated some people’s codes and even sent out codes that were not properly working. Several of which are still waiting for replacements after being promised they would be delivered within a few days. If you were lucky enough to get in on the deal early you were essentially able to snag a $130 Google Home for $16.99. This is if you found no value in the subscription and decided to cancel.
Ways To Cancel The Subscription
I received my Google Home late last week and immediately started thinking about canceling my NY Times subscription. I didn’t find value in the service after poking around the site. The first, and only, stop I made was the help page on The New York Times website. There were three ways to contact them listed on the site:
- Via their “Begin Chat” button – which was disabled when I visited the site on Monday.
- If you are in the United States, call us at 800-NYTIMES (800-698-4637). The hours are 7 a.m. to 10 p.m. E.T. Monday – Friday, and 7 a.m. to 3 p.m. E.T. Saturday – Sunday.
- Email them at email@example.com. Please note that it may take up to 48 hours for them to respond to your email.
Since the chat function was down, and I really didn’t want to wait on hold, I decided to send them an email. Email was my first choice anyway because I wanted to have a good record of our communications in case I get billed later on down the road.
I sent out my cancellation email on October 9th without really knowing if they would respond or allow me to cancel via email. I expected them to email me back and saying I needed to call in to cancel. This would give them the chance to give me a sales pitch or hassle me over getting the free Google Home.
On October 12th I got a response and it did include a sales pitch. The rep gave me the normal response of we would hate to see you leave and offered me a reduced rate of $6 per month. I responded thanks but no thanks please go ahead with the cancellation and expected it to take a few more days for a response.
It only took them a few hours to send me this:
Mission accomplished – I was able to keep the Google Home as a gift for trying the service. I am not sure if I will use it, give it as a gift, or look to sell it.
I think that email is the best route for cancellation because it is a legally accepted document and gives you proof of cancellation for your files. Email also is the most convenient since you can do it when you get a moment and you do not have to wait on a chat or phone rep. However, if you are looking to get is done ASAP then chat would probably be your best course of action.