Check Your Citi ThankYou Point Accounts To Unlock Trapped Rewards
This is one of the stranger things I have seen with Citi, and that is saying a lot. Our buddy PDX Deals Guy let us know that he found something weird on his Citi ThankYou point account. He had located some trapped rewards on his account. These were ThankYou points that Citi held hostage for some reason and all he had to do was click to reactivate them. So I figured it was worth a quick PSA for everyone to check their accounts to see if they have anything similar showing up. No point in letting your points sit there in limbo if you don’t have to!
How To Check Your ThankYou Point Accounts
Here is the quick process to check your ThankYou point accounts for trapped rewards:
Sorry to be captain obvious here but step 1 is to log into your Citi accounts 😁
Once logged in, select Point Summary for ThankYou points on the right side of the page.
Step 3 will be more of the same. Select the dropdown at the top of the page and select Points Summary once again.
The final step is to scroll to the bottom of the page to the Points to Reinstate section. You will scroll past all of your ThankYou point earning cards and their current balances to the bottom of the page. If there is nothing there then you are all set but PDX Deals Guy noticed this at the bottom of his. There were almost 9,000 points that needed to be “reinstated”. He checked the boxes and the points were automatically added back into his balances.
We are still unsure what causes this or why some points need to be reinstated, if you know what is going on let me know in the comments section. Regardless of why it happens it is worth taking the few seconds it takes to check your accounts to see if you have any trapped ThankYou points. This is just yet another weird twist that is Citi’s IT. Why would you push points to the side and require someone to check a box in order to get them back? Unless you are simply hoping they don’t notice and that they will eventually expire. Who knows how many points we have lost over the years because of this system.