Children’s Place Gift Cards Hacked….AGAIN!
Children’s Place has been a gift card reseller’s best friend in the past and their worst enemy. They are not quite on the level of Hyatt gift cards when it comes to hacking but they have had their issues.
They have had a few sales recently on PayPal Digital Gifts and Kroger’s website (via GiftCardMall) and it looks like both where hit by hackers. Well at least the Miles to Memories team got hit.
Three of us bought Children’s Place gift cards to resell and all 3 of us had some drained. Shawn had 5, I had 2, and Danny had 2.
The ones that were compromised for me were from a Kroger sale on April 11th and a PPDG sale on March 8th.
There may have been more sales compromised but these are the two we know of for right now.
What to do Now?
I called the number listed on their gift card website last night. They list two numbers there:
They weren’t a ton of help. The customer service rep just kept telling me the card had a zero balance and had been used. I kept saying not by me. Finally she said she could escalate and I should get an answer in 7-10 days. She also said I could call their customer relations department at 877-752-2387 and they should be able to handle it quickly. I didn’t trust her to do anything properly so I took down the number and still need to call. They are open from 9am-8pm EST.
From reports it sounds like they aren’t being the most helpful but if enough of us call maybe we can force their hand. The other option is to file a chargeback with your credit card company. Depending on how many you had compromised that may be more hassle than it is worth.
This is the first time I have been burned by Children’s Place but I know many have had issues with them in the past. I will probably steer clear in the future.