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Frontier Airlines Sued Over COVID-19 Refund

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Frontier Airlines Sued Over COVID-19 Refund

Shirley Johnson, a Frontier Airlines passenger, has filed a class action lawsuit saying she and other passengers should be provided with refunds for trips canceled due to the coronavirus.

She had booked a trip to Florida on Frontier and it was canceled because of the coronavirus crisis. She wanted a refund of $797.83 for her plane ticket, but the airline only offered her a flight credit that expired in just 90 days.

Johnson was notified by email that her flight was cancelled and that she would only receive flight credit. She asked the company that she be refunded for the cost of her trip, not credited for future trips, but her efforts were unsuccessful. The only response she received was an email from the CEO of the airline, sent on May 6, 2020, that outlined Frontier’s policy during the COVID-19 crisis.

Airlines are required to issue full refunds for cancelled flights. To make matters worse, the credit that Frontier was issuing customers had an expiration date of 90 days, which meant that most people would still not be able to use it. Credit issued in March would expire in June, when the pandemic was still problematic and travel was still out of the question for most people.

Case Details

The Frontier Airlines COVID-19 Flight Cancellation Refund Class Action Lawsuit is Shirley Johnson v. Frontier Airlines, Case No. 1:20-cv-01751, in the U.S. District Court for the District of Colorado.

HT: Top Class Actions

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