IHG One Rewards Limits Upgrade Benefit
Earlier this year IHG announced its revamped loyalty program which is now called IHG One Rewards. While the changes were mostly positive, we have now learned that not everything is actually as good as it sounds.
This comes after IHG has clarified details about some of the recently added benefits such as complimentary and confirmed upgrades.
List of Changes
IHG now says that Complimentary Upgrades do not include Club Level amenities or services:
Complimentary Upgrades to Club rooms, Club REGENT or Club InterContinental rooms / floors do not include Club Level amenities or services, e.g. Club Lounge access, free pressing, airport transportation, etc.
The same language has lao been added to Confirmable Suite Upgrades, which are one of the options for Milestone Rewards:
Confirmable Suite Upgrades to Club rooms, Club REGENT or Club InterContinental rooms / floors do not include Club level amenities or services, e.g. Club Lounge access, free pressing, airport transportation, etc.
There’s also a change to the Diamond Elite Members’ Welcome Amenity choice that includes Free Breakfast at full-service and select-service brands (REGENT, InterContinental, Hualuxe, Hotel Indigo, voco, Crowne Plaza, Even, Holiday Inn, and Kimpton). This is available for Member and one guest registered to the same room for each night of stay. New terms indicate that this is “Not offered at InterContinental Residence Suites Dubai Festival City or InterContinental Doha Residences”.
These details have already been added to the Terms & Conditions page.
This is a strange move from IHG. They are devaluing some of the benefits that they just launched.
We had already heard of at least one Intercontinental hotel renaming the club lounge to prevent complimentary access. Now there are official restrictions that have been clarified in the terms of the program.
Let us know what you think!
HT: Loyalty Lobby
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