Security Issue During a Recent Hotel Stay
I spend a lot of time in hotels and have encountered undesirable situations, but have been lucky enough not to have dealt with any potential safety concerns until recently. During my last stay at the Kimpton Surfcomber in Miami Beach my best friend and I shared a room. Around 1:30 AM I thought I heard a knock at the door but wasn’t sure it was for us since you can hear a lot of what goes on in the hallway. After 30 seconds or so we heard another knock, this time a bit louder. I jumped up and grabbed the phone to call the front desk. The reason I decided not to ask who it was first is simply because I didn’t want whoever was on the other side of the door to get the idea that a woman might be in the room alone.
Related: IHG’s Kimpton Seafire Resort and Spa Grand Cayman Review.
Before I realized it, my friend was at the door asking who it was and opening it. (Yes, I almost killed her.) Apparently someone complained that we were making too much noise, though I’m sure it wasn’t us since we were half sleeping. The fact that they got the wrong room is not my issue, my major concern here is that nobody called the room before sending someone to knock on my door in the middle of the night? I’ve never heard of anything so ridiculous.
Related: My Wife Had An Uber Scare On Her Recent Trip To San Juan
Luckily for us, the young man was very nice, he stated he hadn’t heard noise coming from our room but someone else had complained and he apologized and went on his way. Of course, I then called the front desk and the woman who answered had no knowledge of the situation. I find this to be concerning as well because if they hadn’t sent someone, who knows how long it could have taken for them to figure it out. This situation really makes me wonder whether Kimpton has any security protocols or procedures in place to keep guests safe and minimize inconveniences like this one. Of course this could also be an issue with poor training at the Surfcomber
How We Should have Handled the Situation
- As soon as you step into your room always make sure the door is closed behind you and the deadbolt or latch is secured
- Do not open the door for anyone you’re not expecting (even if they’re wearing a uniform)
- Immediately call the front desk to find out if they sent someone
- If for some reason you’re feeling very threatened, call 911- better safe than sorry.
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A friend had the same situation at a holiday inn. Granted it was the police but they sent them up to their room in the middle of the night when they were sleeping and didn’t even bother to accompany the police. Had they not been in uniform who would have believed them. And why send the police if some other guests complain about noise from a room where people are already asleep?