Walmart Grocery Pick Up Review – $10 Off Your First Order

Absolutely horrendous experience with the Walmart grocery pick-up service. I received a $10 off my first order coupon. I ordered my groceries on line, used the promotional coupon, and waited for an email telling me my order was available for pick-up. Once I received the email I drove to my local Walmart, downloaded their app, and drove into the pick-up area. Using the app to tell them I was there, I received a cheery “No need to call, we will be there in a minute”. 43 minutes later on a cold Minnesota day with a sick daughter in the car, I still hadn’t received my groceries. I called the store from my car and asked to speak to a supervisor. The supervisor said they were “backed up” but she would check on my order. After being on hold for 20 minutes I left my car and went into the store. There I encountered 5 other people complaining about the long wait for their groceries. There was only one manager on duty trying to assist customers, and it took her quite a bit of time tracking down orders, etc. The other “store manager” left me on hold for 30 minutes before I lost patience and hang up. One hour and 15 minutes later I finally received my groceries with no offer for compensation for my time and a mistake on my order. So much for their promotion, “We: do the shopping and load up your car in minutes”. In my case, 75 minutes later!

Critical mass was reached for their IT system yesterday. I placed an online order for delivery and have still not received my order 19 hours later than promised. I have called twice and have been told they would call back, but have not heard yet from the store. When I just logged in, the service says preparing my order…It is 2:40 p.m. the day AFTER it was supposed to be delivered and I am still waiting. To add insult to injury, the app gave me an opportunity to tip my driver for the groceries that have still not been delivered. Until yesterday, I have used the system several times with minimal problems. Looks like they are not going to catch up with Amazon at this rate. Oh and by the way, they have charged my card with no problems. Yikes.

It is convenient but it is already magnificently slow. Like going and doing your own groceries is becoming faster. I had to wait in my car over a half hour after checking in. Several cars came and went during this time. Then I had to go into the store to see what the hell was going on. After that I still had to wait to the point where I called so see what was going on. All in all close to an hour from when I pulled in to when I got my order. This is an embarrassment.

The service is fine but the app to get $10 for referring a friend is awful.
Should be From: your name, Email: your email address and to Friends Name, friends email address and five more dialog boxes for at least five more friends.

I used it a couple of weeks ago because I wantes to use the amex offer (20 off if u spend 100 or more), I also had the first time order 10 off. It was a mixed bag for me… I odered just the amount needed to hit the threshold for both orders combined. I also made sure that I had clicked to allow for substitutions on every item I ordered. First con point, I checked in on my app when I was leaving home, the app sent the signal to them that I would be there in 14 minutes. When I got there, I parked, and checked my app, it said it had lost the connection so I thought, OK, I am going to checknin again and the map will tell them I am right here…. or not… the app sent anither signal adding another 14 minutes to my trip (it wasn’t reading my location so it thought I was still at home). So, after waiting for t minutes, I called the number and they came out. Now, to make it short, the good things were great customer service by the employee (really concerned about me waiting outside for too long, etc…), also, concerned about my substitutions, or lack of them… some items, they did not substitute (don’t know why) sooooo, they messed up my Amex offer 🙁 the items they didn’t substitute, the took off my bill so it brought my total down… my offer has already dissapeared from my card because I did use it but then they reversed it. I tries to avoid the refund (told them to add a couple of gallons of milk or something rihht there on the spot before issuing tbe refund, they couldn’t do it, out of the book of instructions I guess… as compensation, I got a $20 coupon to shop again …

Also on substitutions, they will never charge you more for a substitution, only less. So if you put in Walmart brand things and all they have is the name brands, you get them for the same price.
I would wager you could probably reject an item at pickup if you really didn’t want it.
You can also use the Savingscatcher to potentially save a couple more bucks off your receipt.
I’m not a fan of Walmart’s quality, but this service has definitely made me shop there at least once in awhile.

I love the Walmart Grocery pickup – even though my first order I probably sat in my car for 30 minutes. Since then I never wait more than 5-10 min. Another HUGE pro to pick-up versus shopping in store is that you avoid those impulse buys of ice cream, snacks, pillows, towels, toys, $5 dvd’s, or whatever else you might see that sparks your eye in the store.

Yes, if they substitute your items (when you agree to) – you get more value generally.

I have loved using Walmart Grocery Pickup, and I can verify that it codes as 5x on Freedom. When you submit your order, there is an option to accept substitutions. The default option is that every item is marked to accept substitutions, but you can go in and uncheck the items you are particular about (you require specific brand, etc). Every time I have received a substitution, they have given me something more expensive and only charged the price of the item I indicated. Works for me!