American Airlines Is Sending Out Shut Down Emails – First Wave
The top news of the past week or so has been the American Airlines account shutdowns. I shared the first reports of it in Around the Web a few weeks ago. Danny the Deal Guru then wrote about it last week as more data points came out.
People were calling the 1-800 number to see if they would be automatically redirected after entering in their account info. This meant that your account was locked and under review but no one knew exactly what that meant, until now at least. American Airlines is sending out shut down emails. This appears to be the first wave, that coincides with the first wave of accounts being locked.
What Do The Letters Say?
If you want to read the entire letter Doctor of Credit has a copy of it on their site. The quick and short of it says the following:
- Your account has been found to be in violation of the program’s terms.
- This means that any award tickets that have been purchased are void since they were bought with miles that were not properly earned.
- The person’s account has also been shut down and any miles in the account have been confiscated.
- These changes were made effective December 5th (about the time of the first wave of locked accounts)
I would assume this is a lifetime ban on earning American Airlines miles as well but I am sure people will try ways to set up new accounts. It remains to be seen if American is able to combat that or not.
This is a massive blow since American Airlines miles were a favorite for people flying to Asia among other redemptions. They have become more valuable domestically recently with their web special sales as well.
I think most of this stems from people using targeted mailers that were not intended for them. I wouldn’t be surprised if selling miles or booking flights for other people is a part of this as well.
This also means that people that had their accounts locked last week will most likely be getting the same email in the next week or two. Hopefully people affected are able to find alternate flights for anything they already had booked.