American Airlines Communicates With More Suspended Accounts – New Round of Shutdowns
The day is finally upon us. The day that Shawn said should have come weeks ago. It is the day where American Airlines suspended accounts finally get shutdown emails. No more wondering or being left in limbo. No more worrying about your upcoming flights. Many people who were in limbo for months finally know their fate and they have been terminated. This is something American Airlines has been dragging out for months shutting down accounts slowly after initially freezing accounts.
The title of the email says AAdvantage account suspension and it is from firstname.lastname@example.org.
Here is what the email says:
A recent investigation has determined your involvement in multiple violations of the General AAdvantage Program Conditions. These violations are related to the accrual of ineligible miles and benefits; through fraud, misrepresentation and/or abuse of the AAdvantage Program. Additionally, any award tickets obtained through an “Exploitive Practice” are in violation of the AA Conditions of Carriage and are not valid for travel. Per the AAdvantage program governing terms:
- Fraud, misrepresentation, abuse or violation of applicable rules (including, but not limited to, American or American Eagle® conditions of carriage, tariffs and AAdvantage® program rules) is subject to administrative and/or legal action by appropriate governmental authorities and American Airlines. Such action may include, without limitation, the forfeiture of all award tickets and any accrued mileage in a member’s account, as well as termination of the account and the member’s future participation in the AAdvantage® program. If your account is terminated due to inappropriate conduct or while under investigation, you may not open a new AAdvantage® account or participate in the AAdvantage® Program in any capacity without obtaining the express written permission of American Airlines. In addition, American Airlines reserves the right to take appropriate legal action to recover damages, including its attorneys’ fees incurred in prosecuting any lawsuit.
From the conditions of carriage:
Your ticket(s) are not valid when:
- We find that the ticket(s) were bought using an exploitative practice
As such, we must now exercise our right to terminate AAdvantage account #…….. All membership benefits associated with this account, including all remaining miles and issued award tickets, are forfeited, effective February 13, 2020. Award tickets obtained through fraud, misrepresentation, or violations of the AAdvantage Terms and Conditions and or Conditions of Carriage are not valid for travel. Any tickets issued from these accounts have been cancelled and you will need to make alternate arrangements for any upcoming travel plans.
Because it is clear from our investigation that you have been engaged in one or more violations of the General AAdvantage Program Conditions, any additional accounts in your name or that you control must also be terminated. All membership benefits associated with these accounts, including all remaining miles and unused tickets, are forfeited, effective February 13, 2020. You are no longer eligible to participate in the AAdvantage Program.
*** To request a refund for any taxes or refundable fees related to awards, you may contact reservations directly at 1-800-882-8880.
I don’t think most people are upset with the shutdown. Although some will say the terms in the mailers allowed them to be transferable etc. and even people who used mailers addressed to them where caught up in this. Having said that I feel like a majority of people understand why it happened.
What they didn’t like is that the accounts were held in limbo for months on end. Should they rebook upcoming travel, would anyone be released from the account holds? That was not made clear to anyone. And here we are 3 months later and people are finally still getting answers. That is a long time to be left in limbo by American Airlines.
It also appears that people who signed up for more than 3 credit card offers in a year, there are 4 offered from two different banks, were wrapped up in this. Even though they violated no terms. Hopefully they are able to get their accounts reinstated.
HT: Multiple Readers