British Airways Avios Site Currently Not Showing American Airlines Award Space
If you have tried to access your British Airways Executive Club account or book awards through the Avios portal over the last few weeks, it has probably been a frustrating experience.
The British Airways Avios program underwent a scheduled downtime in late November for four days. But that led to tech issues where members were not able to access account for almost two weeks. Those problems continue even today for some Avios members who can’t access their accounts or have very limited functionality even if they can get in.
However, if you are able to log in and search for awards, you might notice that you don’t get any results for American Airlines award tickets. TPG reports that verified award space on American Airlines flights is not showing up when you try to “Book With Avios” on the British Airways website.
What’s strange is that other partners are showing on the Avios search engine. So this is not a systemwide issue for travel partner award space. This should be fixed soon I hope, but for now you will have to do things old school. Pick up a phone and call British Airways.
The British Airways Avios has had some big issues over the last couple of weeks. Now the latest problem is booking American Airlines flight with Avios. You can’t book online so your only option is to check award space using an Oneworld search tool and then call British Airways to book. The phone number is 800-452-1201.
Calling is never fun, so hopefully they get this issue resolved soon.