China Shuts Down Marriott Website Because of Customer Questionnaire

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China Shuts Down Marriott Website After Questionnaire

China Shuts Down Marriott Website After Questionnaire

Rueters reports that the Chinese Government shut down Marriott’s website, in China, for a week last Thursday.  They shut it down because of a poorly written questionnaire.

Marriott, the world’s largest hotel chain, claimed Tibet, Macau, Hong Kong and Taiwan as separate countries in the questionnaire. The Chinese Government took offense to it claiming that it was an attack on their sovereignty, since China claims sovereignty over all four territories.

Penalties for Marriott

The Chinese Government issued the following punishments for the mistake:

  • Marriott was to remove all relevant content from their site, after completing a thorough check of the entire website.
  • They needed to address the public’s concerns in a timely fashion.
  • Shanghai closed down the website for a week.
  • They also shut down the Marriott mobile app
  • There would be an investigation launched into Marriott.  Marriott is suspected of violating China’s cyber security law and advertisement law.

Shutting down the website and mobile app will affect new bookings for sure.  The only way to book a stay in country would be by calling the property until the ban is lifted.  Who knows what the results of the investigation will be either.

Marriott’s Response

Marriott issued an apology which was also posted on Twitter:

China Shuts Down Marriott Website After Questionnaire


Seems like some pretty big penalties for what I assume to be an honest mistake.  But when you are playing in someone else’s sandbox you need to play by their rules.

No one knows how this will affect Marriott’s revenues in the area.  I am sure a certain portion of the population will be boycotting their hotels going forward.  As of now the news has not hurt the stock price at all, closing up 1.26%.

This could all end up being grand theater and have no real impact on Marriott in any way.  Only time will tell for sure!



Mark Ostermann
Mark Ostermann is a father, husband and miles/points fanatic. He left the corporate world after starting a family in order to be a stay at home dad. Mark is constantly looking at ways to save money and stay within budget while also taking awesome vacations with his family. When he isn't caring for his family or taking a weekend trip, Mark is working towards his goal of visiting every Major League Baseball ballpark.

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  1. Wonder what Native Americans think of their land being ripped off. Maybe they should claim independence and kick out all white people?

  2. China is unreal. I don’t think they realize how childish this looks on them. The human rights violations in that country are insane. A recent release by a British archive (Dec 2017) states that Tiananmen square deaths were approximately 10,000 and injured around 40,000. No wonder their biggest killer for ages 15-34 is suicide.

    • You are foolish. You should better blame US and EU for causing thousands deaths and human rights violations in middle east first. Mind your own business first before blaming others.

    • It is obvious that no one really cares about those human rights violations. If Marriott really cared, they wouldn’t have built hotels in China. Bottom line is, Marriott wants to have hotels in a Communist country, you have to agree to go along with whatever their government says.


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