Delta Issuing SkyMiles to Travelers Affected by Holiday Cancellations
Airlines have been canceling hundreds of flights over the last few days. Delta Air Lines has been one of the most impacted airlines as staff shortages mount during this latest Covid-19 surge.
But there’s some good news for travelers who were affected by Delta’s recent flight cancellations. The airline is saying “sorry” with 15,000 SkyMiles. TPG reports that the Atlanta-based carrier has sent out emails to some customers with an apology.
We apologize for the disruption to your holiday weekend travel plans, driven by winter weather and the omicron variant. Providing reliable, best-in-class customer service is very important to us. We will deposit 15,000 SkyMiles into your account.
That could be enough compensation for some, but it probably doesn’t make up for a missed family get together this holiday season. It is still something, and better than what other airlines have done so far.
Delta is not the only carrier to have canceled flights. United Airlines has canceled even more flights over the last few days, and JetBlue is not far behind.
But even if your airline is not offering any compensation, you are entitled to a full refund if your flight is canceled or significantly delayed. It doesn’t matter what the reason for the delay or the cancellation is. The airline is required to issue a refund back to your original form of payment for the unused portion of your itinerary. You can see the DoT rules about flight cancellations and delays here.