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Delta Settles Lawsuit Over Handling of COVID Refunds

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Delta Settles Lawsuit Over Handling of COVID Refunds

Delta Settles Lawsuit Over Handling of COVID Refunds

Delta Air Lines has settled a lawsuit over its handling of COVID refunds. The airline is accused of providing credits for future travel instead of refunds to the same form of payment in the wake of the COVID-19 pandemic. The airline denies all allegations and has agreed to settle this lawsuit to avoid further litigation.

You are part of this settlement if you are a ticketholder who is a citizen of the United States who received a credit for a non-refundable ticket purchased with dollars. This applies to flights scheduled to depart between March 1, 2020, and April 30, 2021 that Delta cancelled. You must have requested a refund for the ticket as reflected in Delta’s Customer Care or Refund Databases, and did not receive a refund. Another requirement is that had Unused Credit or Partial Unused Credit as of January 13, 2023.

If you are not sure whether you are eligible, you can call the Settlement Administrator’s toll-free telephone number at 1-888-814-6501 (Toll-Free) or contact the Settlement Administrator at

Delta will provide Settlement Benefits to eligible Settlement Class Members who file a timely and valid claim by September 15, 2023.


Here are the details about the payout:

Cash Settlement Payment

You may receive a cash payment if you select the Ticket Cash and Interest Cash option for both an Unused Credit or Partial Unused Credit.

  • Ticket Cash: This is a cash refund of the remaining Unused Credit and/or Partial Unused Credit. The amount of the cash refund will be the remaining Unused Credit amount and/or Partial Unused Credit amount as of September 15, 2023.

If you select the Ticket Cash option, your Unused Credits and/or Partial Unused Credits will be frozen by Delta within 14 days after September 15, 2023. If you no longer have any Unused Credit and/or Partial Unused Credit as of September 15, 2023, you will only be eligible to receive Interest Cash, not Ticket Cash.

Credit Settlement Payment

You may receive a credit if you submit a timely and valid Claim Form, and you select the Ticket Credit and Interest Credit option for both an Unused Credit or Partial Unused Credit.

  • Ticket Cash: This is the amount of the Unused Credit and/or Partial Unused Credit which you will keep as a credit, which must be used by December 31, 2023, for travel no later than December 31, 2024.
  • Interest Credit: If you select to maintain your Ticket Credit, you will receive an Interest Credit in a credit in an amount equal to 7% of the original ticket amount for both Unused Credits and Partial Unused Credits, valid for one year from issuance.

Check out FAQs here for more details.

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Based in NYC. Points/miles enthusiast for years and actively writing about it for the last 6+ years at Danny the Deal Guru. I'm always looking out for deals. Making a few bucks is always nice, but the traveling is by far the best part of this business.

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