Expedia Canceling Booking With Brand New Terms & Conditions
Update: As you will see, I have discovered the terms were not made up, but rather the terms published online when the deal was live were incorrect. Additionally Expedia said in an email that the codes were a mistake, but I now have evidence they were sent out in mailers. (See below.)
Earlier this week Expedia had some amazing promotional codes available. These codes gave up to $200 off hotel bookings with no minimum spend requirement. Later in the day after the codes were discovered, Expedia sent me and a number of other bloggers an email explaining the codes were made by mistake.
At the time, I speculated that this was an excuse and that they would not honor the promotion. It turns out I am right, but the reason is peculiar. At the time of the deal, Expedia had a full terms & conditions page. They have since removed it, but Doctor of Credit archived the terms for all to see.
Update: Here is a screenshot of the original terms:
Now they are sending out cancellation emails citing completely different terms. Muslim Travel Girl Elena Nikolovaa shared on Twitter that she received a cancellation with the following terms. Here is the screenshot.
Did anyone else had their Expedia bookings cancelled? I just received my cancellations. However it seems they changed the T&C??
— MuslimTravelGirl (@Elena_Nikolovaa) February 13, 2015
It seems they are now claiming that this code needed to be used with a Discover card in order to be eligible. Remember they had fully published terms and that language just didn’t exist. They made it up and are now cancelling bookings based on it. Shameful.
These Are The “Correct” Terms
Update: @iceegriffin sent me a message via Twitter with a photo of an advertisement she received in the mail about a week ago. It has the terms that are being sent out, so this is clearly a case of Expedia making a mistake and not owning up to it. It is curious that their original email to me stated the codes “were mistakenly made by Expedia.” Now we know that wasn’t true.
So What Happens If You Use Discover?
You would assume based on the expiration date of 3/15/15 on these new made up terms, that you could just use the code and get a discount by using a Discover card. Unfortunately that doesn’t seem to be the case. I tried to create a booking and I get an error each time I try to use the code.
This story is developing and I will keep updating as things go along, but it seems that Expedia is trying to do something very shady here. They clearly put the incorrect terms online, sold a bunch of rooms and then are trying to find a way out.
First they told bloggers the codes were made by mistake and now they are trying to stick to the terms they meant to publish. Was your booking canceled? Let me know in the comments.