Expedia Making Good on Some Bookings
Yesterday I broke the story that Expedia was cancelling bookings where a specific set of promotional codes was used. The codes, which offered between $100-$200 off bookings with no minimum spend amount, were released with the wrong terms.
You can read about the full store here, but basically they released the codes with one set of terms and then canceled the bookings citing a completely different set of terms. Bait and switch or a mistake. It doesn’t matter. This is wrong.
A New Hope
Since writing about this yesterday I have heard from a number of people who have had their bookings canceled. Thankfully some (but not all),were eventually able to reach someone at Expedia who was able to reinstate the code to honor the promotion.
For example, here is Tyler’s experience:
My booking for three days at a best western in France was canceled yesterday. I called in and got a CSR on the line. CSR was clueless, asked to speak to a supervisor. Supervisor saw what happened and really took care of me. Got the stay rebooked and instead of the original $100 coupon hooked me up with a $200 coupon! Also refunded me for the first reservation that expedia canceled.
Give expedia a call and talk to a supervisor. Be forceful but nice, they should take care of you.
Hint…. Wait times have regularly been over an hour, call the CS number and go through the prompts like you are making a new reservation then once CSR picks up tell they you were disconnected in regards to help with your canceled booking. They will then plug you into an open line right away, skip the hold times!
Others have reported similar success. Unfortunately many people have had to speak to numerous reps to get this done, but it does seem possible. I highly recommend heading over to the comments in yesterday’s post to read about everyone’s experiences before calling in. Expedia’s phone number is 877-787-7186.
Conclusion
While it is still mind boggling that Expedia thinks they can cancel bookings based on a completely different set of terms, I am glad to see some people are having success getting them to honor the promo. If you have had success, please let me know in the comments.
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[…] BREAKING: Expedia Canceling Hotel Bookings Citing Made Up Terms by Miles to Memories. Disappointing, but not surprising. This is particularly annoying because we actually had clear terms & conditions for this offer. Thankfully, Miles to Memories also found a work around for this, make sure to read this post to see how you might be able to get your booking honored. […]
[…] did NOT refund my credit card for the $600+ that they charged. After reading other comments on MilesToMemories, I decided to call in to Expedia customer service. After being on the phone for 30+ minutes and […]
After being put on hold for almost 2 hours, I finally talked to a supervisor who was able to help. The room type at the hotel I wanted was sold out. She gave a $200 coupon for future hotel booking. For a corporation the size of Expedia they really have one of the worst customer services.
After a 3 hour (!!!!!!) hold and then 45 minutes of being thrown around from unhelp rep to unhelpful “supervisor”, I finally got a manager on the line that was able to put the reservation in the system with my promo. I was required to use a discover, but no big deal there as I had mine handy just incase. So it was EXHAUSTING, but at least my boys and I can go enjoy Disney for a heck of a lot less than I thought we were going to have to spend.
I agree with Mike. I’m done with Expedia.
I’m in the same boat, but I’m in Ecuador and the cost of the calls would probably reduce the value of the booking rebate to a cup of coffee. My solution is both simpler and permanent. I will no longer do any business with Expedia. I’d suggest everyone else do the same.
Mike i called from the UK via Skype using the 0800 number which is free. If you have a skype account it might be a good solution.
My thoughts as well. My next trip is the first I’ve signed up for Expedia+ and used the site, and seem like probably the last given these mass cancellations.