Frontier No Longer Offers Customer Service Via Phone
Frontier Airline just launched its $599 All-You-Can-Fly pass, but if you have any issues with your flights, good luck on reaching a customer service representative.
The airline is no longer offering customer support by phone. Calling their number will now give you the following message:
We offer the lowest fares in the industry by operating our airlines as efficiently as possible. We want our customers to operate efficiently as well, which is why we make it easy to find what you need at FlyFrontier.com or on our mobile app. We also have a chat service.
“We have found that most customers prefer communicating via digital channels,” the discount carrier says. “Customers can visit our website and interact initially with a chatbot that provides answers to common questions. If live agent support is needed, we have live chat available 24 hours a day / 7 days a week. Customers may also chat with us via common social media channels and Whatsapp.”
This is not a completely new concept, especially for smaller carriers. But Frontier is now the largest airline in the U.S. to not offer customer service via phone.
While there are several option that you can still use to contact the airline, I’m sure there are many Frontier customers who don’t use social media or Whatsapp.
HT: Travel Noire