Hertz Customers Sue After Wrongful Arrests
Hertz customers are suing the rental car company after being falsely arrested and even jailed in some cases after the company listed the rental cars as stolen. Over 150 people from several states have filed legal complaints against Hertz.
Each customer claims they were falsely arrested for driving a stolen vehicle despite paid for their rental and having receipts to confirm it. Hertz allegedly used an unreliable computer system and filed false police reports which lead to the arrests.
Some customers were even jailed for months. While imprisoned under false pretenses some of the claimants suffered heart attacks, panic attacks, seizures, and strokes as some lost custody of their kids or lost homes.
CBS writes about one claimant, James Tolen, who was arrested after a traffic stop in Houston late last year. He and his fiancée were driving a pickup truck rented from Hertz, and they were pulled over for driving a car reported stolen by the company. Tolen begged the officers to look at his rental contract. After seeing the document, one of the officers called Hertz and told the company it needed to get a better system. The car had been reported stolen by Hertz three months earlier.
More cases have been reported of customers jailed, and even arrested after returning a Hertz rental. Julius Burnside says he was incarcerated for seven months because of Hertz, even after paying $2,300 for the car he rented.
Hertz has countered the claims by saying that “the vast majority of these cases involve renters who were many weeks or even months overdue returning vehicles and who stopped communicating with us well beyond the scheduled due date.”