Hyatt Stay No Show
The other day something happened to me that I have never experienced before. I turned into a ghost. You see, I flew all the way to Baton Rouge, Louisiana and stayed at the Hyatt Place there for one night before our New Orleans meet up. I arrived around 7pm, headed out to get some dinner (who knew they had great Pho in Louisiana) and then slept before heading out early.
My check-in experience was not out of the ordinary either. The agent was friendly and as a Globalist I received a huge upgrade to the top floor and a bottled water. Anyone who has ever stayed in an older Hyatt Place knows that isn’t much of an upgrade at all given the turtle like speed of the elevators.
But I digress.
I guess my point is that my stay at this hotel was pretty ordinary. I got a key that worked to open the room and my room number even showed in the app. But somehow Hyatt said I never showed up!
Finding the Problem
While I love Hyatt, this year I have already had 3 cases of hotels getting my final bill wrong or not crediting my stay correctly. Because of this I have been quick to check my account to make sure everything is correct. When I looked at the stay in Baton Rouge it looked like this.
The “stay” posted but it didn’t award me any qualifying nights. This was a 5K award stay so I wasn’t owed any points, but I should still have received night credit towards requalifying for my World of Hyatt Globalist status. So what happened?
Getting It Solved
Once again to solve this I turned to my handy dandy World of Hyatt Globalist Concierge, although if I wasn’t a Globalist I would have probably headed to Twitter to ask for help. I simply emailed her that screenshot and asked why I didn’t receive the night. Her response surprised me.
I hope all is well. I checked this stay and it is listed as a no show. Do you remember is you stayed at the hotel or forgot to cancel it maybe?
I love the way she worded that response to politely ask if I had actually showed up! Can you imagine how many people probably email with an issue only to discover it was their own mistake. In this case I indeed did remember staying there only a couple of nights before, so I responded that I had been at the hotel.
Trying to Overcompensate?
As I was crafting the email to my concierge my mind began racing about how I could prove I stayed at this hotel. I almost always take photos of hotel rooms, but gave up doing that at vanilla Hyatt Place locations awhile ago. (The pic at the top is not this location.) I did have GPS tagged photos from the Vietnamese restaurant down the street to prove I was in the area, but thought sending that would be a bit much. 🙂
I ultimately settled on a more low key response where I described the location of my room while explaining I didn’t remember the room number. In less than a day she responded back that my account had been credited with the night credit. Another wrong in the world made right by my Handy Dandy Hyatt Concierge.
Hyatt Stay No Show – Bottom Line
Let this serve as reminder to always check your accounts in detail. In this case the stay posted, but as ineligible, so had I not checked closely I could have lost out on a qualifying night. Now that I have had a few issues this year, I hope my luck improves because I have a lot of Hyatt stays coming up.