With everyone canceling travel plans, using Free Night Certificates within the expiration date becomes pretty difficult. IHG at least is making some customer friendly changes.
The hotel chain is extending the expiration date on Free Night Certificates for some members by six months, but with a small catch. You will need to call in and ask for the extension. This will not be done automatically, at least for now.
Yes this is a positive move from IHG, but they should just go ahead and extend all certificates like Hilton did recently. And six month might not be enough either for certificates that expire soon.
Let us know if you are affected by this, and if you have success calling in.
Based in NYC. Points/miles enthusiast for years and actively writing about it for the last two years at Danny the Deal Guru. I'm always looking out for deals. Making a few bucks is always nice, but the traveling is by far the best part of this business.