Product Changes Are Being Blocked By Chase Right Now
Update 10/10/22: We have a positive data point from reader TomLV that he was able to downgrade to a Freedom card over the weekend. It sounds like the glitch, or whatever, may be corrected. If you have any recent data points please share them in the comments.
There have been reports over the last day or two on Reddit that Chase isn’t allowing product changes right now. A product change is when you upgrade or downgrade to another card in the same family. People will do this in order to go to a lower fee card, like going from the Chase Sapphire Reserve to the Sapphire Preferred or Freedom Flex card. Or, they may go the opposite route and upgrade from a lower fee card to a higher fee card to take advantage of the card’s perks. We see this happen even more now with the addition of Chase Pay Yourself Back.
This has always been a fairly easy process in the past. The only rule Chase had was that it had to be in the same family of cards. You could product change a Southwest card to another Southwest card but not to a United card and vice versa etc.
It appears there is a glitch in the system over the last few days and this is not the case right now. A Doctor of Credit reader said they were told a new card launch messed up their systems and it should be fixed soon. Hopefully that is the case. It could be the newly launched Marriott Bonvoy card I guess.
I doubt this is an institutional change, it wouldn’t make sense to limit people’s options this much and potentially lose cardholders. A downgrade is a great way to keep someone in your ecosystem and hopefully upsell them again down the line. So if you were in need of doing a product change, and can wait a few days for this all to shake out, hopefully you’ll be okay. If you are up against it needing to make a decision on an annual fee card then you may not want to risk it and just cut your loses with a closure.