Southwest Offering Pre-Cleared Arrival to Hawaii
Southwest Airlines has joined the Hawaii Safe Travels program, which would allow passengers travelling to Honolulu (Oahu) and Kahului (Maui) to bypass the mandatory quarantine on arrival in Hawaii.
The program allows visitors and returning residents to avoid a mandatory 10-day quarantine on arrival provided they have met key requirements of the program and have correctly uploaded these items into a traveler profile on the State of Hawaii website:
- Updated and complete travel information including flight details for the initial flight segment into Hawaii, all lodging details for each traveler aged 18 or older (with younger travelers included in the profile of one parent);
- A valid, negative COVID-19 test result for each passenger, taken within 72 hours of departure for Hawaii, obtained from a State-of-Hawaii-approved Trusted Travel Partner; and,
- A mandatory health questionnaire within the Safe Travels account.
Southwest Customer Service Agents now are available starting 90 minutes prior to departure to confirm Customers’ State-of-Hawaii-approved profile. Completing this verification at a gate before departure allows a faster arrival on-island.
Southwest is offering the new service to customers either starting their journey or connecting in the five California airports from which it offers nonstop service to the Hawaiian Islands—Oakland; San Jose, Calif.; Sacramento; San Diego; and Long Beach, Calif. Keep in mind that the State of Hawaii reserves the right to re-screen or validate the screening of any passenger.
Southwest collaborates with CityHealth Urgent Care to offer appointments in five California locations for $20 COVID tests (results within 48 hours from the time of collection) that meet State of Hawaii requirements. Along with other providers listed at Southwest.com/coronavirus/Hawaii, CityHealth offers this affordable testing option to customers at the airports in Oakland; San Jose; Sacramento; Long Beach; and at a location in downtown San Francisco.
“Our value goes beyond our low fares with no surprise fees, and our industry-leading Customer Satisfaction. This Pre-Clear convenience recognizes that Customers are excited to begin enjoying Hawaii once they land, and this process will expedite their time in the airport, allowing them to begin their Hawaii experience more quickly,” said Tony Roach, Southwest Airlines Managing Director of Customer Experience.