StubHub Settlement, $20 Million in Refunds for 75,000 Customers
Attorneys general in 10 states and Washington, D.C., have announced a settlement with ticket marketplace StubHub. This follows a massive investigation into its refund policy for live events canceled during the pandemic. A lawsuit was first filed back in 2020.
As part of the agreement, StubHub says it will adjust its refund process and pay back thousands of ticket holders that were affected by the cancellations.
Under its “FanProtect Guarantee,” StubHub offered consumers full refunds of the purchase price and fees they paid for tickets if their events were cancelled. In March 2020, however, following the mass-cancellation of entertainment events, StubHub its rules and instead told its customers that they would receive account credits equal to 120% of their purchases to be used for future events and denied their requests for refunds.
“Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy,” said Maryland Attorney General Brian Frosh in a statement, one of several official that celebrated the decision. “This settlement ensures that consumers will receive the refunds that they are entitled to.”
This settlements means that more than 75,000 consumers will receive $20 million in refunds.
Who Is Eligible
Affected customers should have already been notified by StubHub directly, and a few might have even received refunds. But if you want to be proactive, or just check your eligibility, here are all the relevant links that were first posted by Yahoo Money:
- Arizona:
- over 6,100 consumers due “nearly $2 million in cash refunds”
- for more info, call StubHub at 866-788-2482 or file a complaint with the attorney general’s office
- Arkansas:
- “nearly 2,000” consumers affected
- for more info, call StubHub at 866-788-2482 or contact the attorney general’s office at 501-682-2007
- Colorado:
- 8,688 customers due $3,120,442 in refunds
- for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444
- Indiana:
- “approximately 6,800 consumers” affected
- for more info, call StubHub at 866-788-2482 or contact the attorney general’s office at 1-800-382-5516
- Maryland:
- more than 8,500 customers affected
- for more info, call StubHub at 866-788-2482 or contact the attorney general’s office at 410-528-8662
- Minnesota:
- more than 5,500 consumers due $1.87 million
- for more info, call StubHub at 866-788-2482 or contact the attorney general’s office at at 651-296-3353 (or 800-657-3787)
- New Hampshire:
- 2,175 consumers affected
- for more info, call StubHub at 866-788-2482 or contact the attorney general’s office at 603-271-3641
- Ohio:
- 12,137 customers affected
- for more info, call StubHub at 866-788-2482 or contact the attorney general’s office at 1-800-282-0515
- Virginia:
- 8,386 consumers affected
- for more info, call StubHub at 866-788-2482 or file a complaint with the state
- Wisconsin:
- more than 8,600 customers affected
- for more info, call StubHub at 866-788-2482 or contact the state’s consumer protection hotline at 800-422-7128
- Washington, D.C.:
- 7,867 consumers due over $3.6 million
- for more info, call StubHub at 866-788-2482 or call the attorney general’s office at 202-442-9828
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What stinks about this is the class was only buyers. As a seller, our sales sat for days, weeks, and months, and were ultimately cancelled with zero paid to us. We lost time when the ticket, and our funds were tied up for the supposedly “sold” ticket. We could not retrieve it, and we were paid $0 by SH. Somewhere as this was happening, SH changed the rules from paying us upon sale, to holding back on payment until the event was held, but were were given no choice.