How to Transfer Citi Cash Back to ThankYou Points
Citi made an awesome change to their Citi Double Cash card by adding the ability to transfer cash back to ThankYou points. The 2% cash back card already held a place in my wallet for general spend outside of bonus categories, but earning 2 ThankYou points per dollar is even better. But you need to know how to transfer Citi cash back to ThankYou points, which I want to walk through in this post.
Citi isn’t known for having excellent IT, and I still frequently run into random errors on their website. However, when I went to transfer my Citi cash back to ThankYou points, things went pretty seamlessly. It was the second step that caused me all the problems.
Transferring Citi Cash Back to ThankYou Points
To transfer your Citi Double Cash card cash back to ThankYou points, first log into your Citi online account. You should be taken to your dashboard, where you’ll see the various accounts you currently have with Citi.
In the sidebar you’ll see a menu with the rewards available on each card. Clicking on ‘View/Redeem Cash Rewards’ for your Double Cash will take you to the screen where you can choose how to redeem your cash back.
You want to newest option: “Convert to Points”.
This will open the pane for converting your cash back to ThankYou points. Click convert to points, and you’ll see the following form:
You can decide how much of your your Citi cash back you want to transfer to ThankYou points. The transfer ratio is $0.01 to 1 ThankYou point. You must also convert a minimum of $1.00 cash back to 100 ThankYou points. It can be any oddball number above that. Check the box to accept the terms, and then “Convert to Points”.
Voila. It’s that easy to transfer Citi Double Cash card cash back to ThankYou points.
Transferring and Combining ThankYou Points Between Accounts
While it’s quite easy to transfer Citi cash back to ThankYou points, I found it much harder to do anything useful with them. The ThankYou points that are associated with your Citi Double Cash card account have very limited uses. You can’t transfer them to partners, like you can with a Citi Premier Card or Citi Prestige Card.
Transferring points to an excellent partner like Turkish Airlines, Avianca LifeMiles, Etihad Guest, or any of the other airline programs is really what I want to do. This requires another step: combining or transferring ThankYou points between accounts. My first goal is to combine my ThankYou accounts.
How To Combine Your ThankYou Accounts
First, you need to head to your ThankYou account summary, which you can reach by clicking “Point Summary” from your credit card account landing page. Here you’ll see each of your ThankYou accounts.
I already find it annoying Citi doesn’t lump rewards together like American Express. From there you need to use the sidebar under “Manage My Account”, where you’ll find “Combine My Accounts”.
Here I’d expected to be able to quickly and easily combine my accounts. However, only one would show up. Following the instructions above the form, I called Citi at 1-800-842-6596.
After verifying some account information, I was quickly connected with a representative who was knowledgeable and able to quickly combine the accounts for me. You’ll need at least one of your credit card numbers, and either the credit card number or ThankYou number on hand to provide to them.
The issue for my accounts is that my phone phone number was different on one of the two accounts, and thus they couldn’t be combined online. Doing it over the phone was fairly painless, and I soon saw that my Citi ThankYou accounts now had a single number.
One important note: once your accounts are combined, apparently Citi has no way of separating them again. They are combined forever. I’m fine with this, and I can’t really foresee a reason why you wouldn’t want this, but I just want to call it out.
Because I’m without a Citi Prestige or Citi Premier card, the final step will actually be to transfer the miles to my wife and then into her Turkish account. However, most of you will probably be done at this point. It’s easy to transfer Citi Double Cash card cash back to ThankYou points, which I will continue to do as I earn them. What’s less easy is combining your ThankYou accounts, but luckily you only need to do this once.
Miles to Memories has partnered with CardRatings for our coverage of credit card products. Miles to Memories and CardRatings may receive a commission from card issuers.