Southwest Goes After Wanderlog for Browser Extension
In early November, Wanderlog announced a Chrome extension that shows Southwest results on Google Flights searches.
Southwest has long prevented third-party sites and apps from selling its fares. So you won’t see Southwest on Google Flights, Expedia, Priceline or any other online travel agencies. Southwest wants you to go to their site to book flights and doesn’t want you to compare their prices to other airlines. They also don’t want to pay any fees to any external service providers.
The airline sued Kiwi.com in 2021, saying that it violated Southwest’s terms and conditions by selling tickets without written permission. So it’s no surprise that the Wanderlog Chrome extension didn’t last long.
If you have tried using the extension recently, you have probably seen “price unavailable” next to Southwest along with an error message saying that Southwest searching is currently disabled.
“Unfortunately, a lot of folks’ fears have materialized and we’ve received a notice from Southwest,” Peter Xu said in an email to Thrifty Traveler. “On advice from our lawyers, we’re evaluating next steps.”
Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.
Why would Southwest do this you ask? Well because they have long ago stopped being an inexpensive airline and can’t compete on price. I really don’t think airlines are smart for going after third parties unless the scrapping they are doing is a security risk. Take AA going after Award Wallet for example. It just makes me less engaged with my AA account if I can’t track it along with my other loyalty programs. On the other hand, I’m sure Southwest has no better IT or operations issues right now that require more attention 🙂
welp, i guess that’s an extention i can delete. i noticed that it (the extention) hadnt been working properly over the last week (or so). now i know why. Thanks Peter Xu, it was great while it lasted.
Unfortunately, “next steps” probably means cease and desist.