World of Hyatt Award Didn’t Post Properly? Don’t Panic, Do This!

World of Hyatt Award Nights Not Posting

I was as excited as anyone to find out the recent news that World of Hyatt will now count award nights towards elite status qualification. Of course the first reason is that as someone who has a decent number of miles/points, it is often hard to justify paying cash for hotels.

While award stays didn’t count before 2018, Hyatt threw us a bone with Points + Cash counting towards status. Since I value my Hyatt Globalist status, I would buy discounted gift cards to bring the cash portion down and use the points to offset my cost. Unfortunately World of Hyatt Points + Cash awards aren’t always available and the gift cards have been subject to fraud as well.

Thankfully those issues are now in the past for those lucky people who have enough points to cover their stays. Not only do you have the option for cash or points + cash when it makes sense, you can use all points. And since Hyatt requires all standard award rooms be available redemption, it is often easy to find award space. (Although hotels do play games be reclassifying base rooms.) 

Starting Off the Year

 

One of the benefits of always being up early is quiet walks on the beach on New Year’s Day. Some service hiccups thus far but this property is beautiful. #Hyatt @hyattzivacancun #beach #sunrise #beautiful

A post shared by Miles to Memories (@milestomemories) on Jan 1, 2018 at 5:20am PST

The other major reason I was excited for this change is because I am in Mexico on award stays for the entire first week of January.  My first award stay was at the Hyatt Ziva Cancun from December 31 – January 4. As per Hyatt’s terms a stay counts based on the checkout date, so I fully expected those four nights to post.

Unfortunately, the stay posted yesterday with “0” eligible nights. I hadn’t charged anything to the room so I earned 0 points, but I should have earned 4 eligible nights. At first I worried they weren’t giving them to me because of the check-in date, but being sure of the terms I decided to contact them.

I have had very mixed results from calling Hyatt, but have generally had good success contacting them via social media. While a team member received the wrong information via Twitter the other day, in general they are helpful and the great thing about social media is you can talk to another rep later if there is an issue.

Fortunately I didn’t have any issues this time. After contacting them with my inquiry, I confirmed my account information and received a response within an hour or so that the 4 nights had been credited to my account.

Conclusion

I’m not sure if Hyatt’s website simply hasn’t been updated to include award stays yet or if my check-in date messed things up, but the fix was quick enough and now thanks to my Mexican vacation, I’m starting off the year with a nice chunk of nights that will count towards re-qualifying.

Did your 2018 World of Hyatt award stays automatically post correctly or was there an issue? Let us know in the comments!

Disclosure: Miles to Memories has partnered with CardRatings for our coverage of credit card products. Miles to Memories and CardRatings may receive a commission from card issuers.

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