More Airlines Will Provide Meals and Hotel Accommodations
Americans have struggled this year with flight delays and cancellations. When these disruptions occur, it’s often difficult to figure out if you will receive a meal voucher or free hotel accommodations.
Now major U.S. airlines told the U.S. Transportation Department (USDOT) that they will provide meals for customers delayed by three hours and hotel rooms for stranded passengers if these issues are under the airlines’ control.
American Airlines, United Airlines, Delta Air Lines and others detailed their commitments in customer service plans they updated this week. Some airlines said customer service plan updates were not a policy change, Reuters reports, but they just clarified existing practices.
These new commitments come after the Transportation Secretary revealed two weeks ago it plan to publish an interactive airline customer service dashboard. The dashboard is now live, and it gives Americans more transparency about what airlines owe them when there is a delay or cancellation due to staffing or mechanical problems.
Air travelers can also use this new tool to compare U.S. airlines and see what each one provides when the cancellation or delay was due to circumstances within the airline’s control. Eight of the top airlines cover hotels and nine of them cover meals. Previously, only one airline guaranteed they would rebook you at no cost.
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Allegiant, now known as the Red X Airline.
They have some green Xs now on the current dashboard. The link is in the article.
Well, I was going by the chart/graph/thing shown in the article.