Airlines Will Refund Tickets for Passengers with Elevated Temperatures
Airlines for America, the industry trade organization for the leading U.S. airlines, announced that its member carriers will voluntarily pledge to refund tickets when passengers are found to have an elevated temperature during a TSA screening process prior to travel.
Last month, the carriers announced they are supporting the Transportation Security Administration temperature screenings as long as necessary during the COVID-19 public health crisis.
Temperature checks are one of several public health measures the CDC recommends, as the COVID-19 pandemic continues. It is not a full proof protection from the virus. But, it will add an extra layer of protection for passengers as well as airline and airport employees. Airlines also require face masks for passnegers.
Additionally, temperature checks are a boost for public confidence as airlines hope for people to start flying again. But until now, it wasn’t clear what would happen when a passenger who had purchased a ticket was found to have an elevated temperature during a TSA screening process. This announcement gives customers a peace of mind in case they are turned away by the TSA.