Second Wave Of American Airlines Shutdown Emails Sent Out Today
American Airlines is sending out more emails regarding their account shut downs. We wrote about accounts being shut down more than a week ago. Then Mark wrote about one email that was sent earlier this month, before we were alerted to the massive shut downs.
This latest email is dated December 18th and related to the recent shutdowns for sure. There’s more reports out there of these emails coming in throughout the day. Here’s some of the relevant text:
“we must now exercise our right to terminate AAdvantage account #______. All membership benefits associated with this account, including all remaining miles and issued award tickets, are forfeited, effective December 18, 2019. Award tickets obtained through fraud, misrepresentation, or violations of the AAdvantage Terms and or Conditions of Carriage are not valid for travel. Any tickets issued from these accounts have been cancelled and you will need to make alternate arrangements for any upcoming travel plans.
Because it is clear from our investigation that you have been engaged in one or more violations of the General AAdvantage Program Conditions, any additional accounts in your name or that you control must also be terminated. All membership benefits associated with these accounts, including all remaining miles and unused tickets, are forfeited, effective December 18, 2019. You are no longer eligible to participate in the AAdvantage program.”
All this comes from people using targeted mailers that were not intended for them. As anticipated, people are now seeing this email from American Airlines. They still don’t pinpoint they exact reason, but those who have had their account shut down should have an idea of what has caused it.
Let us know if you have received a similar email today.