Andaz Mayakoba Hotel Review
The Andaz Mayakoba is the newest luxury resort in a complex that also houses the Banyan Tree, Fairmont and Rosewood five star properties. The Andaz opened in late 2016 and contains 214 guestrooms spread across two distinct areas.
My Cost: 20,000 World of Hyatt points per night. (80,000 total)
Alternate Cost: Cash rates of $750+ for the first two nights and $500+ for the third and fourth night for a standard room.
I used Hyatt points to pay for my stay which turned out to be a great value. Since our stay began during the week after New Year’s when occupancy was near 100%, rates were really high, but they dropped off a bit towards the end of our stay.
The Andaz Mayakoba is located on the Riviera Maya about 45 minutes South of Cancun International Airport and about 10 minutes North of Playa Del Carmen. Mayakoba itself is quite cutoff from surrounding areas, although it is fairly easy to travel between the four resorts either by boat or by golf cart.
Prior to our stay at the Andaz, we spent a few days at the Hyatt Ziva in Cancun and thus decided to travel between the two via taxi. The cost from the Cancun Hotel Zone was about 700 MXP or roughly $35 USD. This was cheaper than what shuttle companies were quoting and seemed like the most convenient option. The cost for a taxi from the Andaz back to the airport was $50 USD.
I was very much looking forward to my stay at the Andaz Mayakoba having heard about the gorgeous property from others. While the beauty did live up to the hype, the service at this hotel did not.
Our check-in experience started as we entered the stunning lobby area known as the “Sanctuary”. This area is modeled to look like a cenote and it delivers. Like all other Andaz properties, there is no traditional front desk and check-in is done on an iPad as you sit in the lobby. We were also brought refreshing welcome drinks which had a hint of alcohol.
After checking in the agent looked a bit nervous as he had to tell us that our suite wasn’t ready. I am not sure if he was new but he didn’t seem to know how to break this news to us. After I pushed, he said our room would be ready in about an hour and that they had already arranged a standard room for us to wait in.
Andaz Mayakoba Lagoon View King Room Review
Since the baby needed to nap, we decided to take the regular King room on the Lagoon side of the property to wait. It is a decent sized room with a very nice bathroom and views of the Lagoon that dominates the upper half of this property. For a standard room I thought it was quite nice.
Buildings on the Lagoon side have 3 stories of rooms with the second story being at resort level. These buildings are fairly modern and attractive and are built in a circular pattern around the central lagoon. The room we were given had a very nice view, although based on our observations, some rooms are definitely closer to the water.
After waiting over an hour in the room and failing to get the baby back to sleep, my wife called the front desk and was informed they had no ETA for when our suite would be ready. We were told we could go to explore the resort and they would find us when the room was ready. This was pretty upsetting and not the best way to start a stay at a resort like this.
Andaz Mayakoba Beach Suite Review
We arrived at the hotel at 3:15pm and around 6:30pm the Manager on Duty finally found us on the beach and brought us to our room. By that point I wasn’t happy with the delay or lack of communication and he offered to buy us dinner that night in the Mexican restaurant. (More on that later.)
The Andaz Mayakoba Beach Suite is one of two suites which Globalist members can use a suite upgrade to guarantee into. The other suite is a Lagoon View Suite which is located up on the Lagoon side of the property, but has an identical layout. Despite the name “Beach Suite”, you won’t see any beach or ocean from this room, however you will be very close to the beach which is nice.
As for the room, it is quite large, although it feels smaller than the advertised 1,100 square feet. It features a fairly large living room and separate bedroom with a long skinny bathroom in between the two. The decor is quite modern and incredibly attractive in my opinion. I am a big fan of Andaz so that didn’t come as a surprise. As with other Andaz properties, all non-alcoholic drinks and snacks are included. Considering they charge 80 MXP (~$4 USD) for a coke by the pool, this is quite nice.
While some might think the bathroom location between the two rooms is nice, I thought it was a bit strange. The toilet area has its own sink and is located to the left of the hallway, while the shower and vanity area is to the right. It works alright, but it isn’t the best layout I have seen.
The Andaz Mayakoba Beach Suite’s bedroom is fairly standard, but that isn’t necessarily a bad thing. Our room had several windows including a balcony which brought in light during the day, however we were easily able to block out the light when it was nap time for the baby.
As a traveling family it is so nice to get a suite where adults can be awake in one room while not disturbing the sleeping toddler in the other. This room served that purpose almost perfectly. My only complaint (and it’s minor) is that the closet is located in the room. This meant I had to risk waking up the baby to get stuff I needed from there. Not a huge deal though.
In the end, the true highlight of this room was not inside, but outside. The Beach Suite features two patios. One small patio sits off of the bedroom, while a larger patio featuring a plunge pool sits off of the living room. We used our plunge pool quite often and my only complaint about it is the temperature. It was about 98 degrees when we arrived, but they adjusted that for us. Unfortunately it returned to that temperature each day and we had to keep calling them back to manually fix it.
One other area of minor annoyance for me was the view. The Andaz website describes this room as, “The suite has lagoon and golf course view with a private terrace and plunge pool that overlooks the water canals and natural mangroves.” If you go to their site, they also have photos of the view from a second story suite which looks out over the golf course and the canal beyond it. Unfortunately our room was on the ground floor and only stared at trees. We couldn’t see anything. Here is our view looking to the left, straight out and to the right.
Could I tell there was a golf course there? Sure, but I couldn’t see it other than a small patch of green through a small spacing in the tree. The description on the website is incorrect for this particular suite, even though they do have rooms which do have that view. I did bring this up to the General Manager and he said he would look into it, however the description remains the same. I don’t think this sort of a thing is make or break, but had I known I would be staring at trees I might have chosen the Lagoon side suite.
Andaz Mayakoba Hotel Review Part 2
This review was a bit too big for one post, so I am split it into two parts. In part 2 I cover the resort areas, detail the major service issues we came across, talk about how the boat tour is awesome, show you a cenote you can visit while on property, talk about dining and most importantly answer the biggest question I had coming in. Should you stay on the Lagoon Side or the Beach side at the Andaz Mayakoba?
Have you stayed at this property? Let us know your thoughts in the comments.