Does Bank of America Have The Worst Customer Service? My Latest Experience

Shame of America should be their name!
Bank of America saves money by understaffing their phone line and using idiot robots rather than modern AI.
I had to say I was the victim of a bank fraud to be put on hold. When you finally pass through the barbwires of their robots you wait forever with irrelevant various messages. I had to speak to 5 various representatives before hopefully getting the old direct debit canceled. They could not even send me a confirmation email!
I tried to call them because they charged an account not listed on my auto-pay resulting in overcharges from my bank. It was not visible on the Shame of America website for me to be able to cancel it…
How can we let a bank tarnish the name of our great Nation???

Absolutely the worst service. This bank customer service is not there at all. Their robo phone system is most disgusting. one must wait for 15-20 minutes and repeated drop call to get connected to the worse customer service providing agents.

H-A-D had two business accounts with Bank of America for years. I made an honest mistake applying timely payment to the wrong account, so the other became past due. Adam the “representative” could see I made a mistake as he could view both accounts, but had NO authority to make an adjustment, forcing me to pay the late fee and finance charge on the account I failed to pay. Their website design begs you to make minimum payment. Seems purposefully confusing if you have multiple accounts. So, I let Adam know I was closing 2 business accounts and 1 personal account, yet his reply was cold and indifferent. Bank of America is more callous than any bank or any other large company that I’ve dealt with in my +30 year business career. I have easily done business or had accounts with at least 15 to 25 banks over that time.

Bank of America has a non stop sales messages while you are on hold that can drive you crazy.

Worst customer service. Rude reps. Feels like you are playing a game of telephone. Passed on from one incompetent rep unable to help to another. Passed on to the wrong dept . All I need to is set up a payment plan. I would rather do it online but it does not allow me to do that now because we went on deferral for a few months due to covid 19.
Worst bank ever.

I am not sure how this bank can stay open with the worst customer services ever.
I have to wait for a long time to get to talk to a person just to get hang up on and so
I have to call back 3 times and still have to wait. I called because they put a hold on my debit card because I have 900+ refund in my acct??? I don’t understand and asked to repeat and got hang up on. I am still waiting and not sure if I can ever talk to another person to release the hold on my acct!

This bank is the worst bank I have ever dealt within my 55 years of life. Are these people hired from grammar school.Why do they transfer you around everytime they cant solve my problem of opening my account so I have access to my Unemployment.
I spent over a hour being transferred to all different people to be told they couldnt open my account and that I have to go to my local bank?These people are a bunch of clowns and should not be dealing with peoples money.This bank needs to retrain their employees because they take SUCK to a whole new level.
I have been trying to transfer my unemployment direct deposit to Santandar and they keep closing it ,this is second time now and now they cant reopen it.Why is it that 2 weeks ago they closed my account when trying to change banks. when I called they fixed it right away now they have no clue how to fix it and I have to go to a bank now to talk to these quacks directly.
I will never ever deal with this company again and I will make sure I tell everyone I know what a circus show it is to deal with them.Good riddings.

The worst help in the world. Changing banks for payments is almost impossible on loan

I went to a b of a branch today with a small refund check, $20, that was from a business that has an account with b of a. Since I don’t have an account with them they wanted to charge me $8.00!!!!! I asked why, if the check is from a b of a account, do I have to pay an $8.00 fee on a $20 check. The answer, “it’s bank policy”. Left b of a about 15 years ago and went with a local credit union. Best banking decision I ever made.

I needed a paper notarized for my mom’s estate today. She passed away in January. I went to Bank of America. I don’t have an account there but my mom did. Since I am executor, I didn’t think it would be an issue.
They wouldn’t do it because I don’t have an account with them.
“You don’t have an account with us?”
I wanted to say, “No, I switched to another bank back in 1997 because your customer service sucks.”
I will never, ever bank with Bank of America again.

I’ve been a customer of Bank of America for more than 30 years going back to BayBank and the banks they’ve bought since then. One Shoran Toler gave me two dates for my mortgage lien release robe recorded. Both came and went and then she ghosted me. The single worst customer service experience I’ve ever had. Couldn’t have cared less that the application for my HELOC was expiring. The heck with their people all thanking me for being such a loyal customer.

I absolutely agree the worst bank customer service ever!!!! I have spent no less than 12 hours on the phone trying to resolve a claim that should’ve been resolved within the original 90 days then someone closed our claim “Resolved see notes” 1) not resolved. 2) no notes in file to see 3) no notification sent to us regarding claim via electronic or paper! so I called now they reopened the claim assigning a new number and giving them ANOTHER 90 days to resolve the claim. the bank is bullshit! they are stuck Back in time somewhere there is no email or phone numbers apparently which I find hard to believe and they state that the department that handles their claims the “back office research” there’s no way to contact them I don’t know how BofA stays in business! Every time we call we just get the runaround we talk to a rep, then their supervisor then their supervisor and we still get NOTHING! Once credit due is given time to close all accounts there and head to a new bank

I have had a checking account with Bank of America ever since I graduated school . It has been in perfect standing for the last 12+ years. I literally never use that account but I still have to maintain a balance to avoid maintenance fees (again because that is not my primary checking account anymore).

Over the weekend, for roughly 10 hours because of some scheduling errors, it went into overdraft for the first time in about 13 years. I called in to explain the situation to see if they would waive it, you know, since I have been their customer forever, have excellent credit and have never ever incurred absolotely any type of charge ever. Guess what? the customer representative was okay with me CLOSING the account than WAIVE that fee even once in TEN YEARS!!! So finally I just gave up and closed that damn account since I wasn’t really using it much anyways.

But seriously? They definitely are the WORST bank ever!

The worst customer service I have ever seen and they want to know where you bank while they make you wait 15 minutes and talk to three different people just to get a check cashed and charge you $8 why do they think anyone would put their money in a bank that is this bad there are plenty of Banks out there that don’t treat everyone that walks in the door like crap.
Good job Bank of America again you are the worst !

It’s a 50/50 with over the phone customer service. However the website really sucks. I never had a problem with checking my account info online. But in the last 2 years , when I enter my id / password. A pop up will come up on my screen to sign up for paperless billing. You would think they could have someone in web design give you a yes or no option to click on. Nope it only gives you one box to click on, no small black x to get you back onto the main page of my account info. I have had to call 4 times in the pass 2 years with this problem. My account info will pop up, then about half a second later the pop up for paperless billing pops up. If something is no broken, why mess up your website even more. I’m not in the high tech line of work. But it baffles me that people get paid a lot of money to design websites and yet they make them worse.

Bank of America is the the very worst bank forever to make people get stressed to make people having too much disease in their mind.To give you chance and warning and never let you use debit or credit card to shop anymore

Bank of America just lost two potential customers for life. I was in line at an Oceanside branch, behind a father and two small children. each of them were holding a piggy bank full of coin and were so excited about making their first deposit and getting their own bank account. I knew what was going to happen before they went to the tellers window. BofA, along most other banks, do not have coin counting machines any more, because it was an expense and a service they could avoid.
So when the kids went to the window with their father the teller said “we do not accept loose coins. You must go home and put them in paper roller and bring them back.
They will never be back.
Banks are not our friends

I used to like bank of America because they had a one of a kind virtual, teller assist that was open until 10 pm most days . Sure they charged a stupid fee but I could go in and cash a check after bank hours which was the saving grace for someone like me who is always at work during bank hours. Now though they only have teller assist during bank hours !!!!! Wtf is the point of teller assist if you can just go to a bank? Better yet wtf is the point of going to the bank if they just direct you to teller assist.

I am sorry guys. Chase banking and credit is the absolute worst bar none. I cant elaborate now but they are the worst. Followups…LOL.

They are terrible, dumped them about a year ago as well, never got some incorrectly charged fees back, etc.. The day I closed all my accounts, do you think they asked why I was closing a 10 year + relationship with them? I was in and out closing my accounts in 10 minutes, they have zero care for their customer base…

When they fold (or probably merge) much lamenting about loss of choice and consolidation will occur. At this point, let’s still send praise that we have more banks left than airlines out there.

Here’s my opinion: I have been with Bank of America for maybe 20 years, and I’ve been saying for YEARS they are the worst IN THE WORLD. The representatives RARELY know answers to the questions you ask. The wait times to even get a hold of someone is crazy long. The computer prompts are inaccurate or misleading. The computer voice asks for you to enter information, and then it says it doesn’t work. They take FOREVER to verify your identity, going to the extreme. They give you a password and say it will be easy the next time, but it isn’t. They seem to spend plenty of money to grow themselves to extraordinary size, and then, spend little to provide positive customer satisfaction. I just can’t remember how many times its been a bad experience with them, but I’m guessing 90% or 100 times. I say all this from dealing with THOUSANDS of companies, big and small. And it’s easy to compare them to a GOOD company. Whenever i call American Express, my calls are answered immediately. I ALWAYS have a representative that knows the answers to my questions. Their website (Amex) is perfect. Its easy to pass their security measures (wonder why, do you thing Amex takes it less seriously than B of A? — I doubt it). It’s just a pleasure to work with AMEX. But when I go to call Bank of America, which I do a few times a year, I cringe. I had my credit cards stolen, which included Bank of America. In the midst of a panic, and having to call many other credit card companies to report stolen, all while the thieves were running around charging up my cards, Bank of America took 40 minutes just to cancel my cards! The only reason I don’t switch is because it would be too long to set up my 100 bill pay accounts.

This is the result of “too big to fail”. The customer service sucks in the branches, too, at least in mine. I’d leave tomorrow if my wife would agree.

Citibank is close second

Yes, they are awful. I am doing everything I can do to divorce them

I have a transferred problem and it takes me 10 hours on hold and two weeks before it was remedied. I am

Mark,

You’re not alone. Bank of America is the WORST! It’s like they are stuck in a time warp and refuse to utilize the newest technology. Their website sucks. It’s EASY with any other website (Chase, Citibank, American Express, etc) to set up auto bill pay but it’s impossible on Bank of America.

I keep the Alaska Airlines card as I still get value each year renewing it. I’m set up on automatic e-statements. Well, back in late August my card came up for the annual fee. Only they did NOT send out an e statement/email. I only figured out by accident that the bill was late. Something was wrong with their e-statements. I not only didn’t get any statements but didn’t get any email that the bill was not paid/late.

Well the payment was now past due and at this point I was really angry because in 25+ years of credit history I never was late for a payment. I called in and reported that I never got an email or e-statement. The lady on the phone was nice (I also had to wait almost 45 minutes to talk to someone). She said she would remove the late fee. But I was more concerned about them not reporting it late to the credit bureaus.

She said they didn’t. But sure enough 2 weeks later it hit the 3 credit bureaus and my FICO took a 50 point hit overnight. I called and asked them to correct it with the 3 credit bureaus since it was their mistake. They agreed to do it but it took TWO MONTHS for them to update with the 3 credit bureaus. My score went back up after they deleted it but not to the level that it was at before this.

Setting up autopay is super slow. They have to actually mail you out a letter that you have to fill out to handwrite in the account you want to debit. Then you have to snail mail it back in. And they say it takes 2 billing cycles to update. WTF? Why can’t they upgrade their website to utilize technology.

They are the worst!

They are TERRIBLE! I have only had to call in a couple of times, but both times it was complete misery. It makes me think twice about signing up for one of their cards.