Tags Customer service
Tag: customer service
Flight cancellation for medical reasons: American Airlines exceeded expectations when my mother-in-law was too sick to fly on an award ticket using my miles
Virgin Atlantic Shops Away is either terribly bad at customer service or running a scam on me to refuse to give me points owed to me. Here's my experience.
Marriott's resort fees are getting out of hand at some of their properties. They are now charging a percentage of the room rate instead of a flat fee.
People are leaving Marriott Bonvoy in droves and many are heading to Hilton. I share why I think Hilton is the anti Bovoy.
Changing Marriott travel packages is still possible, but you better be ready to fight. My buddy recently went through and came out victorious!
I had a simple task to accomplish and it ended up being like pulling teeth. My latest Bank of America customer service experience was a fail on their part.
Uber's customer service used to be good, but a recent laughably terrible experience proves the customer is no longer the focus.
A behind the scenes look at the Southwest Airlines social media department which is growing fast to deal with customer demand.
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