Chase Has Automatically Extended Some Welcome Offers
A few days ago we shared some information that Chase was extending the time allowed to meet minimum spend for welcome offers due to Covid-19. At the time you needed to reach out to Chase in order to get this approved. That appears to no longer be the case for some according to Chase but the new setup doesn’t make a ton of sense to me.
Details
Here is the information we were sent from Chase:
I wanted to let you know that we are actually automatically giving extensions to those customers who have not met their minimum spend from January – March 31, so no reason for them to call in. More information below:
- For cardmembers who did not meet their spending requirements for new account point bonuses between January and March 31, we are automatically extending the time to meet those minimums by three months for all Chase cardmembers.
- If a cardmember didn’t meet their spend threshold between January and March 31, you’ll automatically be granted an extra 3 months, no action needed. We plan to share these details with impacted cardmembers in the next few weeks.
- For your background, this is for customers who do not have tiered offers (e.g. spend x in first three months for the first bonus and then spend x in the next year for an additional bonus). If a cardmember received a tiered offer, we’re working on a solve for that and I’ll get back to you with those details soon.
Why This Is Confusing
I went back and forth with the Chase rep to confirm a few things. These dates are based on when the sign up bonus timeline was set to end. Not when you actually applied for the card but when your 90 days to complete the offer were up. If you signed up in January or February you would not automatically be extended.
What is confusing to me is why someone who signed up in October or November would need an extension. They should have had no issue meeting the requirements in the timeline permitted since things were not truly an issue until March. I would have thought it should be for people that signed up for a card in January, February or March that should have been automatically extended. It appears if you fall into that category that you will still need to reach out to get an extension as others have been successful making that happen.
Final Thoughts
I assume Chase made this announcement / change to lesson the burden on their phone lines. It took me over an hour to close a business checking account because they refused to do it over secure message. So the help is needed for sure but does this really do much?
It would seem that the people most likely to reach out would be the people that applied during that time frame not the ones where their 90 days were up at that point. I am all for Chase being proactive but it seems like they missed the mark some here.
I asked if extending this offer out further was in the pipeline already but was told that is a decision that will be made down the road.
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I was approved for Chase Business INK on Jan. 20. Just called in to request extension and was told that they automatically extended to 6 months on April 3rd. Didn’t get any confirmation though. He said a note was already made on my account about the same. Not sure, will confirm after couple of days – i have to meet 15k by April 20th.
I think Chase has sent out an email to all the cardholders in the last few days. Did you end up getting one?
[…] requirement to some who ask by an additional 3 months as well but this seemed to be very YMMV. MtM is reporting that Chase has said that those who fall into the following category will automatically […]
Except if you signed up for a card in November 2019, bought plane tickets for travel May to hit your bonus and then had the flights cancelled by the airline last week. American Express says they will claw back your welcome bonus becasue of “merchant returns.” I.e cancelled and refunded flights.
That is a valid point rjb. That would be if Chase claws back the bonus based on that which maybe they were considering and decided to go this route instead. Something to consider for sure.
Been wondering what’s going to happen to my amex points that were earned via a hotel booking that is now cancelled due to Covid19.
I am in the same boat with a flight cancellation – I am planning on replacing the spend – even though outside of the 90 days and hoping for the best at this point.
I’m just going to let the chips fall where they may. Our hotel coat was 2k of a 3k msr. There were 4 of us paying. And now 3 are unemployed.
It would be a terrible PR move on their part even if within the terms knowing everything that has happened. But Amex has been pretty anti customer lately so who knows.
This would be great if for new applicants. I’d apply if I was guaranteed this
Yup and what I thought they would have done to keep up applications etc.
[…] have efficiently been capable of prolong the spending interval from three months to 6 months. Now Miles to Reminiscences posted extra data from Chase relating to an computerized extension for clients who haven’t […]