Chase Pop-up: Is This A New Retention Offer System?
In the miles and points world we have been conditioned to fear the pop-up. The term pop-up was given negative connotations by none other than American Express. It appears there is one pop-up we shouldn’t fear, one that actually works in our favor. It is the Chase pop-up that some are getting when making a retention phone call.
Chase Pop-up Offer Details
Reader John B. reached out to share his experience with us when he recently called Chase. He was calling about the Chase Bonvoy Boundless card for himself and his wife. He was looking for some sort of retention offer or he was going to close them both. John figured it would be difficult to use the annual free night cert over the next 12 months and didn’t put much spend on the cards. Because of that it didn’t seem prudent to pay the annual fee.
The rep told him that their policy was to not waive credit card fees and there were no retention offers on his account. He said thanks for checking and to go ahead and process the closure of the card.
As the rep was going through the shut down process, he said “Oh wait, here’s a popup you might be interested in?” He said that if John kept the card they would issue a statement credit of $100 with no spending or other requirements. The rep said the statement credit wouldn’t post for 60 days so John would have to pay the $95 renewal fee and later get the statement credit.
John accepted the offer knowing the credit would cover the annual fee plus some ($5 to the good). He would have a chance to use the free night certificate too. This is a no risk high reward type of situation, just the way we like it.
John had the agent try the same thing with his wife’s card. Once again the offer came up only after the agent started the closure process. There were no retention offers showing prior to starting the closure process.
The credit for both posted a few days later.
I thought this new Chase pop-up was interesting and it is nice to see one that actually works in our favor. Has anyone else run across this as well? It appears that you may still have a shot at a retention offer even when nothing is showing available on the account.
It does make it more difficult for people just looking for a retention offer and not actually considering cancelling their account. Maybe that is why Chase is starting to set it up this way, to weed out the fakers?